Senior Experience Designer – UI Design

Truist • Raleigh, NC

1d

About The Position

The Senior Experience Designer delivers business objectives by creating superior user experiences for Truist clients, prospects, and employees, with leadership and strategy responsibilities within an aligned team. The designer develops solutions for assigned business segments and across channels—including digital, in-branch, and call center—to create a competitive advantage in client experience and support product success.

The role translates user needs and business requirements into compelling experiences and leads design activities in cross-functional development teams. It applies user research, feedback, analytics, design standards, industry guidelines, and best practices to shape product direction and produce usable, accessible designs. Deliverables include user journeys, wireframes, visual design concepts, and interactive prototypes across devices and interfaces. The designer also develops strategic thinking and problem-framing approaches, understands organizational context and goals, and uses storytelling and persuasion to build trust and lasting partner relationships.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of relevant experience.
• Demonstrated ability to influence product direction and design through a deep understanding of users.
• Understanding of the role of human emotions and behavior in design.
• Strong communication skills and comfort presenting.
• Ability to excel in a team environment.
• Solid understanding of CSS, HTML, and content management systems (CMS).

Nice To Haves

• Advanced degree in a related field or equivalent work experience.
• Experience creating user experience designs that provide a competitive advantage and scientifically measuring their effectiveness with end users.
• Ability to create design artifacts such as journey maps, wireframes, high-fidelity comps applying brand guidelines, service design blueprints, personas, and prototypes.
• Knowledge of research techniques and when to use them to ensure validity of data collected from human participants.
• Strong understanding of W3C guidelines and WCAG.
• Ability to write advanced HTML and CSS source code for cross-browser development.
• Mastery of Adobe Creative Suite.
• Experience working in financial services.
• Experience working on agile projects.

Responsibilities

• Translate user needs and business requirements into compelling experiences.
• Lead design activities in cross-functional development teams to create differentiated product and service designs that deliver value to clients, teammates, and the business.
• Stay current on trends, theories, methods, and processes.
• Influence product direction by directing user research priorities, developing research plans, tracking and using user feedback across channels, and monitoring analytics.
• Apply design standards, industry guidelines, and best practices to ensure designs are usable and accessible.
• Design and deliver user journeys, wireframes, visual design concepts, and interactive prototypes across devices and interfaces.
• Develop strategic thinking and problem-framing approaches.
• Develop an understanding of broader organizational context and goals.
• Use storytelling and persuasion to build trust with partners and establish long-term relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Position- and division-dependent eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior