Senior UI / UX Designer

dentsu•USA - Remote - Maryland, MD

22h•$94,875 - $95,000•Remote

About The Position

As a Senior UI/UX Designer for Dentsu, you will shape how users interact with AI-powered workflows and agent systems. This hands-on role focuses on designing conversational interfaces, agentic experiences, and self-service analytics tools that make complex AI behavior intuitive and trustworthy. You will work closely with AI engineers and data scientists to translate technical capabilities into effective end-user experiences. The position is listed as remote in Maryland. Employees within commuting distance of designated hub offices are generally expected to work in person three days per week, except Los Angeles-based employees, who are expected to work in person two days per week. Employees outside commuting distance may be designated remote depending on the role and business needs. Employees may need to attend an office to meet company or client needs. The annual salary range is $94,875–$95,000. Placement within the range depends on factors including relevant experience, knowledge, skills, and other factors permitted by law. The role is full-time and permanent.

Requirements

At least 5 years of UI/UX design experience.
A portfolio demonstrating shipped, complex digital products.
Strong command of interaction design, information architecture, and usability principles.
Proficiency with modern design and prototyping tools, such as Figma.
Excellent communication skills, including the ability to present design rationale to executives, engineers, and clients.
Ability to work independently and own design decisions end to end.
Comfort working with ambiguity and changing technical constraints.

Nice To Haves

Experience designing LLM-based products, including chatbots, copilots, or agent workflows.
Familiarity with LLM concepts such as prompting, RAG, tool use, and model limitations.
Background in media, advertising, or marketing technology.
Experience designing analytics or business intelligence experiences, including dashboards and self-service data exploration.
Experience contributing to or maintaining a design system at scale.
Accessibility certification, such as IAAP CPACC or WAS, or experience conducting accessibility audits and assistive technology testing.
Experience designing asynchronous, event-driven, or streaming interfaces.

Responsibilities

Design end-to-end experiences for client-facing AI agent products, including conversational flows, agent handoffs, and multi-step automated workflows.
Define interaction patterns for communicating uncertainty and confidence, handling errors and fallbacks, managing latency, and incorporating human-in-the-loop moments.
Create conversational interfaces and self-service analytics experiences that make complex data science outputs, including MMM, forecasting, and incrementality, accessible to non-technical users.
Create and maintain reusable AI interaction components to accelerate future product deployments.
Partner with AI engineers to understand system capabilities and constraints and ensure designs are feasible, resilient, and accurately represent model behavior.
Lead discovery and user research with client stakeholders to validate concepts, identify friction, and inform the product roadmap.
Produce high-fidelity prototypes to test agent experiences before engineering investment.
Champion WCAG 2.2 AA standards, including screen-reader compatibility, keyboard navigation, and accessible handling of streaming and dynamic AI content.
Establish UX standards, documentation, and design rationale records for the AI product portfolio.
Collaborate effectively with distributed teams, including offshore engineering teams, across regions and time zones.