HCVR Senior Executive Casino Host (Full Time; Varied Shift)

Harrah's Valley River Casino & Hotel•Murphy, NC

12d•Onsite

About The Position

The Senior Executive Casino Host owns strategic relationships with a designated group of 300–500 VIP players, directing account development, relationship building, and on-property service. The role develops lasting, growth-oriented customer relationships through in-person and telephone sales activities, with the goal of generating casino revenue and maximizing VIP gaming revenue. The host recruits and serves VIP players, coordinates guest arrangements and events, collaborates with teams across the property, and provides high-end service. The position includes substantial customer-facing work, participation in special events and social functions, and authority to provide comps. The host reports to the Supervisor, Casino Marketing.

Requirements

High school diploma or GED.
Three to five years of experience in casino/hotel, customer service, hosting, or other account management work.
Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Ability to make independent decisions that maximize customer service and program profitability.
Ability to manage time effectively and perform multiple tasks simultaneously.
Proficiency with customer Point-of-Service systems.
Excellent interpersonal, communication, problem-solving, and analytical skills.
Excellent customer service skills.
Systematic, process-oriented approach to ensuring seamless end-to-end customer experiences.
Excellent networking abilities and active involvement in the local community, with commercial and industry awareness.
Neat, professional appearance and excellent personal hygiene.
Excellent oral and written communication skills.
Ability to use sales techniques to maximize performance.
Motivation to serve graciously, delight customers, and build player loyalty.
Ability to anticipate and listen to customer needs and engage others to succeed.
Applied functional and business knowledge, professionalism, composure, and effectiveness.
Ability to stoop, bend, reach, kneel, twist, and grip items; maneuver throughout all areas of the casino; operate in stressful situations; read, write, speak, and understand English; respond to visual and aural cues; work in a small shared office; and lift up to 25 pounds.
Ability to tolerate varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.

Nice To Haves

BSBA from an accredited educational institution.
Luxury service experience.

Responsibilities

Establish and endorse Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.
Generate casino revenue by developing VIP accounts, maximizing existing revenue streams through active databases, and implementing creative marketing programs.
Build loyalty among VIP customers through relationship development, marketing, and upscale sales techniques.
Maintain personal relationships with VIP guests by phone and in person to maximize gaming revenue goals set by management.
Use transportation resources, including a 30-seat jet and corporate jet, and direct mail to recruit VIP players.
Spend significant time facing customers and participate in special events and social functions.
Anticipate and meet or exceed guest needs, including arranging transportation and accommodations.
Coordinate with the VIP Concierge team on pre-trip itineraries and collaborate with Gaming, Hotel, Food & Beverage, and other property partners to deliver high-end service.
Establish, coordinate, and lead on-property and off-property VIP events.
Handle difficult guests and situations calmly, professionally, and prudently.
Use comping authority.
Comply with applicable laws, regulations, rules, company and departmental policies, procedures, goals, and business strategy, and act with integrity and honesty.
Respond consistently to the needs of internal clients.
Support and cultivate new ideas and methods for business solutions.
Identify opportunities to increase efficiency or improve products and services.
Communicate programs and services to relevant people, gain their support, and keep them informed of changes affecting the business.
Track existing products and services and progress on new initiatives.
Stay current on industry developments, market trends, and on-property and competitor events.
Develop skills to handle increasingly complex matters.
Provide consistent, timely, and accurate information and find answers when unsure.