Sr Executive Assistant- Consumer Credit Management & Decision Sciences

Citizens Bank • Marlton, NJ

6d • $38 - $55 • Hybrid

About The Position

The Senior Executive Assistant supports the Head of Consumer Credit Management & Decision Sciences and, as needed, members of the leadership team. The role provides confidential, proactive, comprehensive administrative support to a senior executive leading a large, complex organization undergoing significant transformation. The successful candidate serves as a trusted partner and key coordination point for senior leaders, business partners, and teams across the organization, anticipating needs and helping drive effective execution across a broad and evolving portfolio.

The position requires exceptional organization, resourcefulness, adaptability, sound judgment, attention to detail, executive presence, and discretion when managing sensitive information. The role operates independently in a fast-paced environment where priorities may shift quickly. Responsibilities include managing complex calendars, coordinating meetings and events, arranging travel, processing expenses, preparing communications and presentation materials, and supporting alignment across stakeholders and initiatives.

The schedule is 40 hours per week, Monday through Friday, with a hybrid arrangement of four days onsite and one day remote. The salary range is $38–$55 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The company states that it offers competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and paid time off exceeding applicable mandatory paid sick or time-away policies. Any employment offer is conditioned on successfully passing a background check.

Requirements

• At least 7 years of progressively responsible executive administrative support experience, including supporting senior executives in large, complex organizations.
• Ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail.
• Demonstrated experience supporting highly visible executives with complex calendars and demanding schedules.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and related collaboration tools.
• Experience preparing executive-level presentations, reports, and communications.
• Ability to handle highly confidential and sensitive information with discretion.
• Strong customer service orientation and executive presence.
• Ability to build productive relationships across all levels of an organization.
• Ability to work effectively in a fast-paced environment and adapt to changing business priorities.

Nice To Haves

• Experience supporting Executive Vice President-level leaders or equivalent senior executives.
• Experience supporting leaders in banking, financial services, analytics, risk, credit, data science, technology, or transformation-focused organizations.
• Experience coordinating large leadership meetings, offsites, and enterprise-wide events.
• Demonstrated ability to operate as a strategic partner and trusted advisor to executive leadership.

Responsibilities

• Provide advanced administrative support to the Head of Consumer Credit Management & Decision Sciences and, as needed, leadership team members.
• Manage a highly active, complex executive calendar, aligning priorities and optimizing time across competing business demands.
• Coordinate internal and external meetings, leadership forums, town halls, conference calls, and strategic planning sessions.
• Arrange and manage complex domestic and international travel, including itineraries and logistics.
• Prepare and edit executive communications, presentations, meeting materials, agendas, and briefing documents.
• Coordinate activities across the organization with leaders and key stakeholders to support organizational effectiveness.
• Anticipate executive needs and proactively resolve scheduling conflicts, shifting priorities, and administrative challenges.
• Track, process, and submit expense reports accurately and promptly.
• Organize and maintain files, records, and confidential documentation.
• Coordinate leadership meetings, including agenda development, logistics, note taking, and follow-up on action items.
• Support large-scale colleague meetings, leadership offsites, employee engagement activities, and organizational events.
• Develop reports, dashboards, and presentation materials using advanced Microsoft Office functionality.
• Serve as a liaison among senior leaders, business partners, and external contacts while maintaining professionalism and confidentiality.
• Support transformation-related initiatives by coordinating key activities, communications, and leadership priorities.

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeding mandatory paid sick or paid time-away policies of local and state jurisdictions in the United States

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed