Sr Executive Assistant- Consumer Credit Management & Decision Sciences

Citizens Financial Group • Marlton, NJ

5d • Hybrid

About The Position

The Senior Executive Assistant supports the Head of Consumer Credit Management & Decision Sciences, a senior executive leading a large, complex organization undergoing significant transformation. The role provides confidential, proactive, and comprehensive administrative support and serves as a key point of coordination among senior leaders, business partners, and teams across the organization. The successful candidate anticipates needs, manages competing priorities, and helps ensure seamless execution across a broad and evolving portfolio. This highly visible position requires exceptional organization, resourcefulness, adaptability, sound judgment, attention to detail, executive presence, discretion, and the ability to work independently in a fast-paced environment.

Requirements

• 7+ years of progressively responsible executive administrative support experience, including supporting senior executives in large, complex organizations.
• Proven ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail.
• Demonstrated experience supporting highly visible executives with complex calendars and demanding schedules.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and related collaboration tools.
• Experience preparing executive-level presentations, reports, and communications.
• Ability to handle highly confidential and sensitive information with discretion.
• Strong customer service orientation and executive presence.
• Proven ability to build productive relationships across all levels of an organization.
• Ability to work effectively in a fast-paced environment and adapt to changing business priorities.

Nice To Haves

• Experience supporting Executive Vice President-level leaders or equivalent senior executives.
• Experience supporting leaders within banking, financial services, analytics, risk, credit, data science, technology, or transformation-focused organizations.
• Experience coordinating large leadership meetings, offsites, and enterprise-wide events.
• Demonstrated ability to operate as a strategic partner and trusted advisor to executive leadership.

Responsibilities

• Provide advanced administrative support to the Head of Consumer Credit Management & Decision Sciences and, as needed, members of the leadership team.
• Manage an exceptionally active and complex calendar, aligning priorities and optimizing time across competing business demands.
• Coordinate internal and external meetings, leadership forums, town halls, conference calls, and strategic planning sessions.
• Arrange and manage complex domestic and international travel, including detailed itineraries and logistics.
• Prepare and edit executive communications, presentations, meeting materials, agendas, and briefing documents.
• Partner with leaders and key stakeholders to coordinate activities across a large organization and support organizational effectiveness.
• Anticipate executive needs and proactively resolve scheduling conflicts, shifting priorities, and administrative challenges.
• Track, process, and submit expense reports accurately and in a timely manner.
• Organize and maintain files, records, and confidential documentation.
• Coordinate leadership meetings, including agenda development, meeting logistics, note taking, and follow-up on action items.
• Support large-scale colleague meetings, leadership offsites, employee engagement activities, and organizational events.
• Develop reports, dashboards, and presentation materials using advanced Microsoft Office functionality.
• Act as a liaison among senior leaders, business partners, and external contacts while maintaining professionalism and confidentiality.
• Support transformation-related initiatives by coordinating key activities, communications, and leadership priorities.

Benefits

• Competitive pay
• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed