Senior Executive Assistant to CMO and CPO

H&R Block•Kansas City, MO

5d•Hybrid

About The Position

The Senior Executive Assistant to the CMO and CPO serves as a trusted partner in executive effectiveness, helping the executives stay prepared, organized, and informed. The role provides administrative, operational, and coordination support, including proactive management of schedules, logistics, communications, priorities, and follow-through. It requires sound judgment, discretion, anticipation of needs, and the ability to manage competing demands in a fast-moving environment. The position works closely with leadership team members and may participate in select leadership discussions in support of the executives, but is not a member of the leadership team. It does not own leadership decisions, strategy, organizational direction, business outcomes, people leadership, strategic planning, cross-functional program leadership, enterprise initiative management, or decision-making authority, and is not a delegate or Chief of Staff. The role manages executive operating rhythms and complex calendars; coordinates meetings, travel, events, and logistics; prepares agendas, materials, and briefings; and tracks commitments and follow-up. It also supports leadership team meeting administration, information flow, administrative processes, budget administration, procurement, expenses, documentation, and operational efficiency.

Requirements

High school diploma or equivalent.
Eight years of work experience.
At least five years of administrative experience, ideally supporting C-suite executives or managing director-level leaders.
Ability to work in a fast-paced environment while managing competing priorities.
Ability to be in the office five days a week and work necessary overtime as consistently required.
Willingness and ability to learn the business and understand how and why tasks satisfy business needs.
Strong PC skills, including proficient knowledge of MS Outlook, Word, Excel, and PowerPoint.
Willingness to communicate with executives through varying mediums, including text, phone, and email.
Effective interpersonal skills and superior oral and written communication skills.
Excellent telephone etiquette and ability to manage competing priorities, including calendar management.
Tact and good judgment in confidential situations, with proven experience interacting with senior management.
Advanced ability to organize.

Nice To Haves

Associate's degree in a related field, or equivalent through a combination of education and related work experience.

Responsibilities

Manage executive operating rhythms and preparation across recurring business cadences.
Manage complex calendars to prioritize, protect, and maximize executive time; triage inbound requests against executive priorities and capacity.
Coordinate meetings, travel, events, and logistics for time and cost effectiveness.
Prepare executives for meetings with agendas, materials, and briefing documents.
Track executive action items and commitments by blocking working time and highlighting deadlines.
Anticipate scheduling conflicts and proactively propose solutions.
Support leadership team meeting planning and administration.
Prepare agendas, distribute materials, capture notes, and track follow-up actions as requested.
Ensure decisions and action items are documented and communicated appropriately.
Coordinate leadership team offsites, planning sessions, and events.
Coordinate executive travel, events, visitors, and special logistics.
Facilitate information flow across teams when requested by executives.
Maintain discretion and confidentiality regarding sensitive information.
Manage executive administrative processes and workflows.
Support budget administration, procurement, expenses, and other operational activities as applicable.
Identify opportunities to improve administrative and operational efficiency.
Maintain organization and documentation for key initiatives and meetings.