Senior Events Manager

Marriott•Washington, DC

12d•$89,000 - $119,000

About The Position

The Senior Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service before, during, and after property events. The role primarily manages complex events, ensures a seamless transition from Sales to Event Management and back to Sales, and identifies opportunities to increase revenue through upselling and event enhancements. In the absence of the Director of Event Management or Director of Event Planning and Operations, this position supports and acts on that leader’s behalf. Following turnover, the Senior Events Manager serves as the event planner’s primary on-property contact and is responsible for the planner’s experience. The position oversees assigned customer experiences from file turnover through the post-event phase, including event operations, customer communication, group room blocks, meeting space, budgets, revenue, profitability, and billing. It serves as a liaison between field Sales and the customer and works with property teams and customers to address operational challenges and deliver exceptional service. Candidates qualify with either a high school diploma or GED and two years of experience in event management or a related professional area, or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Requirements

High school diploma or GED and two years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
Manage complex events and ensure a seamless transition from Sales to service and back to Sales.
Support and act on behalf of the Director of Event Management or Director of Event Planning and Operations when that leader is absent.
Serve as the event planner’s primary on-property contact following turnover and oversee the planner’s experience.
Solve problems, suggest alternatives to arrangements, and work with property staff and customers to resolve operational challenges.
Lead and conduct pre-event and post-event meetings to review group needs and communicate feedback.
Manage customer budgets to maximize revenue and meet customer needs.
Oversee customer experiences from file turnover through the post-event phase and turnover back to Sales.
Manage group room blocks and meeting space for assigned groups.
Follow applicable standards, policies, and procedures, and publicly recognize team members’ contributions.
Upsell products and services and identify event enhancements that can increase revenue.
Participate in customer site inspections and assist with the sales process when needed.
Act as liaison between the field sales representative and customer throughout the event process.
Manage event revenue and profitability and forecast group sleeping rooms and event revenue, including catering and audiovisual revenue.
Review billing and payments with clients.
Obtain guest feedback on product quality and service, handle guest problems and complaints, and follow up with customers after events.
Maintain a visible presence with customers throughout the event process, greet customers during the event phase, and hand off execution details to the Event Operations team.
Work to improve service performance, set a positive example in guest relations, and review comment cards and guest satisfaction results with associates.
Coordinate and communicate event details verbally and in writing with internal and external customers.