Senior Events Manager
About The Position
The Senior Events Manager directly assists the Assistant Director of Convention Services and supports the Convention Services department. The role manages and coordinates services and activities to ensure the smooth execution of conventions, functions, and events requiring meeting services, with responsibility for complex, high-touch groups. It plans programs and services around client requirements, coordinates with operational departments, supports revenue and space utilization goals, and promotes client satisfaction. The role also contributes to staff training, development, supervision, and employee satisfaction.
Requirements
- High school diploma or GED and 6 years of experience in event management, food and beverage, sales and marketing, or a related professional area; OR
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of experience in event management or a related professional area.
Responsibilities
- Manage and coordinate Convention Services activities for complex, high-touch convention and event groups, including sales, negotiations, and conflict resolution.
- Plan and develop programs, agendas, and services according to client requirements.
- Communicate group specifications and history to operating departments and ensure they are implemented according to established guidelines.
- Partner with senior department leadership on process improvements to increase client satisfaction and operational efficiency.
- Forecast group revenues according to established guidelines.
- Promote proper use of function space, exhibit hall, and overall event space.
- Maximize group revenue by referring convention groups to available goods, services, attractions, and subcontractors.
- Assist with training and development initiatives for Convention Services staff and help maintain the department’s convention and meeting-industry knowledge and awareness of current trends.
- Oversee contracted group room blocks, including cutoffs and attrition.
- Develop convention programs, resumes, agendas, and services using the Sales and Catering system.
- Create external communications for assigned convention groups, including contract addendums, introductory letters, property information, and tentative event schedules.
- Host planning meetings, site inspections, and pre-convention meetings according to departmental guidelines.
- Promote client satisfaction through smooth execution of assigned conventions, measured by pre- and post-event survey data.
- Communicate catering-event details to operating departments and customers.
- Manage service quality and employee satisfaction processes.
- Coach and counsel employees constructively; direct their development, training, and mentoring.
- Set deadlines, delegate tasks, motivate employees, and provide a productive work environment.
- Listen and respond to employee needs, manage group or interpersonal conflicts, and develop and manage hourly employees.
- Adhere to EEO and affirmative action policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
