Senior Event Services Manager

Marriott • National Harbor, MD

1h • $73,000 - $89,000

About The Position

Accountable for the overall success of the Banquets/Catering Department. The Senior Event Services Manager leads the team in providing proper room setups according to requirements and standards, personally assisting when needed. The role directs and motivates the team to provide a high level of service, monitors and controls financial and administrative responsibilities including asset protection, and develops and trains the team to complete work thoroughly, promptly, and safely.

The position oversees event services operations, meeting-room setups, inventories, customer service, and associate scheduling and development. It works with Banquets, Event Planning, Event Technology teams, and group contacts to ensure events meet documented specifications and customer requirements.

Marriott International describes itself as an equal opportunity employer committed to welcoming all, providing access to opportunity, valuing associates’ backgrounds, and nondiscrimination on protected bases. Gaylord Hotels offers associates career opportunities as part of Marriott International; benefits eligibility and options may vary by employment status, position, and location.

Requirements

• High school diploma or GED.
• Three years of experience in event management, food and beverage, or a related professional area.

Responsibilities

• Attend pre-event meetings as needed to understand group needs.
• Establish consistent standards for meeting-room and VIP meeting-room setups.
• Inspect function rooms before each function to ensure they meet specifications.
• Maintain cleanliness and sanitation standards in event-operation areas.
• Liaise among Banquets, Event Planning, Event Technology teams, and the group contact throughout events.
• Project departmental supply needs, including items such as pads, pens, candy jars, bottled water, and water pitchers.
• Coordinate routine maintenance to maintain a quality meeting facility.
• Solve problems and suggest alternatives to previous arrangements when necessary.
• Attend and participate in pertinent meetings.
• Lead shifts and actively participate in servicing events.
• Ensure function rooms are set according to event documentation, such as Banquet Event Orders and resumes, and customer requirements.
• Empower associates to provide excellent customer service and manage activities to maximize customer satisfaction.
• Set a positive example in guest relations, remain present to customers, and work to improve service performance.
• Emphasize guest satisfaction and continuous improvement during departmental meetings.
• Schedule associates to ensure shift coverage, meet business demands, and achieve productivity goals.
• Build and maintain open, collaborative relationships with associates and encourage the same within the team.
• Conduct associate performance appraisals and provide feedback.
• Solicit associate feedback, use an open-door policy, and review associate satisfaction results to identify and address concerns.
• Observe associates’ service behaviors and provide feedback.
• Communicate performance expectations in accordance with job descriptions.
• Apply property policies fairly and consistently; ensure disciplinary procedures and documentation follow Standard and Local Operating Procedures and support the Peer Review Process.
• Bring issues to the attention of a supervisor and/or Human Resources as necessary.
• Ensure associates understand expectations and parameters.
• Delegate tasks to ensure room setups are completed on time and meet Event Service Standards.
• Develop and train the team to complete work thoroughly, promptly, and safely.
• Monitor and control financial and administrative responsibilities, including asset protection.

Benefits

• A wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and offer opportunities for new experiences; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED