Senior Event Services Manager
EOS•Washington, DC
•Onsite
About The Position
We are looking for a Senior Event Services Manager to manage all phases of event planning, including corporate meetings, weddings, conferences, galas, social events, and VIP functions. This role involves coordinating event details with various internal teams and external vendors, ensuring seamless execution from start to finish. The ideal candidate will be adept at client relationship management, identifying upselling opportunities, and collaborating with sales and other departments to achieve client satisfaction and business objectives.
Requirements
- Minimum 1 Year of Hospitality Experience, related experience at manager level.
- Knowledge of the hotel property management systems (Delphi, Opera)
- Excellent listening and problem-solving skills
- Ability to exceed expectations of guests and team members
- Negotiating skills
Responsibilities
- Manage all phases of event planning, including corporate meetings, weddings, conferences, galas, social events, and VIP functions.
- Coordinate event details with clients, vendors, catering, banquet, culinary, housekeeping, engineering, and front office teams.
- Conduct pre-event meetings, site inspections, and post-event evaluations.
- Create banquet event orders (BEOs), room diagrams, timelines, and event documentation.
- Ensure events are executed according to client expectations, hotel standards, and budgets.
- Monitor event operations on-site and resolve issues promptly and professionally.
- Develop strong relationships with clients to encourage repeat business and referrals.
- Identify opportunities to upsell hotel services, catering packages, audiovisual services, and guest accommodations.
- Collaborate with the Sales team to ensure a smooth transition from booking to execution.
- Review contracts, invoices, billing, and final event reconciliation.
- Maintain knowledge of industry trends, local competition, and hospitality best practices.
- Support department leadership with training, mentoring, and supervising junior event staff when necessary.
Benefits
- Paid Parental Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- Vacation, Sick and Holiday Pay
- Company Basic Life Insurance
- Company paid Accidental Death & Dismemberment
- Company paid Short Term Disability
- Company paid Long term Disability
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
