Event Services Manager

Convene•New York, NY

3d•$75,000 - $85,000•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. About The Mallory: The Mallory is Convene Hospitality Group’s premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com. As we continue building our opening team, we are seeking an Events Services Manager to join our venue operations team. Serving as the primary liaison between operations, event planners, and vendors, the Events Services Manager ensures smooth logistics and consistently elevated guest experiences. This is a hands-on leadership role requiring an active presence on the venue floor throughout setup, execution, and breakdown. The ideal candidate is a calm, solutions-oriented leader who thrives in a fast-paced, guest-facing environment. What You’ll Do: Reporting to the General Manager, this role oversees day-to-day venue operations, leading our hourly service team members to ensure each space is transformed into a flawless event environment. Responsibilities include managing event setups, deliveries, load-ins/outs, and overall venue readiness to ensure seamless execution from pre-event setup through breakdown.

Requirements

3+ years of experience in event operations, venue management, or hospitality leadership.
Proven ability to manage teams and deliver results in a fast-paced, event-driven environment.
Strong organizational skills with the ability to coordinate multiple events and priorities at once.
Excellent communication and problem-solving skills with a client-focused mindset.
Ability to work flexible hours, including nights, weekends, and holidays as required by event schedule.
Physical ability to oversee setup activities, including walking, standing, and occasional lifting/moving of equipment.

Nice To Haves

Knowledge of event logistics, AV/load-in processes, and facility operations is a plus.
Spanish fluency is a plus, but not required.

Responsibilities

Supervise, schedule, and direct hourly, part-time, full-time, and temporary staff to ensure timely event execution and operational standards are met.
Train and mentor staff to maintain consistency, efficiency, and a high level of hospitality.
Manage staffing levels to meet fluctuating event schedules while maintaining budget and labor efficiency.
Review event orders and floor plans to oversee the transformation of the venue for each event.
Coordinate and manage event setups, furniture placement, staging, and décor according to client specifications.
Manage the logistics and service between external catering partners, landlord/property management, and/or CHG culinary team and The Mallory’s onsite team.
Oversee vendor deliveries, load-ins, and load-outs, ensuring logistics run on schedule and comply with venue guidelines.
Foster a best-in-class hospitality experience while serving as the on-site point of contact for operations during events, resolving issues quickly and professionally.
Ensure the venue and all designated event areas remain clean, safe, and guest-ready throughout each event.
Manage the daily upkeep and readiness of the event spaces and amenity lounge, coordinating with maintenance or external vendors as needed.
Conduct pre- and post-event walkthroughs to ensure the venue meets quality and safety standards.
Track inventory of equipment, furniture, and supplies, arranging repairs, purchases, or replacements when necessary.
Enforce compliance with safety, security, and cleanliness protocols with the ability to carry out all safety and emergency programs.
Receive, document, and store event-related deliveries (vendors, CHG, client). Communicate with the operations and event staff to ensure accuracy and proper storage.
Manage the schedule and payroll for hourly staff, communicate shift objectives and timelines, and ensure deadlines are met.
Collaborate with event producers, commercial, operations, and clients to understand, streamline, and improve communication of setup details, site visits, and troubleshoot changes.
Provide post-event feedback and recommendations to improve operational processes.
Monitor labor hours and report to leadership on staffing needs and performance.