Event Services Manager

Grand Bohemian Lodge Greenville • Greenville, SC

2d • Onsite

About The Position

The Events Services Manager is responsible for servicing events, including room blocks, social events, weddings, and corporate gatherings. This role is essential in ensuring seamless event execution and maintaining the highest service standards. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience.

Requirements

• Minimum of 2 years of progressive experience in event management within a hotel setting.
• Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).
• Knowledge of food and beverage service, health department regulations, and liquor laws.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced, high-pressure environment.
• A proactive and detail-oriented approach to event planning and execution.
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure situations
• Knowledge of CI/TY or Delphi, including merging menus, blocking function space and creating BEO’s.
• Knowledge of staffing guidelines/requirements to set-up, turn and break-down function spaces.
• Knowledgeable of Top Accounts for the Hotel.
• Knowledgeable with legal and contractual agreements

Nice To Haves

• Previous experience in a luxury hotel environment preferred.
• Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.
• Certified Meeting Professional (CMP) certification is a plus.

Responsibilities

• Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
• Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.
• Responsible for the collection of attrition charges owed.
• Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
• Ensure Rewarding Events points are posted following conclusion of event
• Collaborate with culinary operations to assist in development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists. Provide accurate and concise information to all departments.
• Facilitate EO and group resume meetings
• Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings.
• Function as the on-site contact to client and address challenges or concerns immediately
• Presence required at the start of all functions and to remain on property until meal service has begun
• Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling
• Ability to work with vendors to ensure client satisfaction for all groups
• Generate thank you notes and service evaluations for all groups.
• Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive on day of arrival
• Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
• Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
• Actively participate in the Sales and Catering conference calls.
• Complete required reporting and documentation
• Works strategically to devise plans in alignment with organizational goals.
• Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Provides a culture of accountability.
• Utilizes our systems, tools and resources to accomplish results and achieve goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree