Senior Epicor Technical & Business Intelligen

Morgan Li LLC•Chicago Heights, IL

5d•$120,000 - $140,000•Onsite

About The Position

The Senior Epicor Technical & Business Intelligence Engineer provides primary technical ownership and day-to-day support for Morgan Li's Epicor Kinetic environment and related reporting and data solutions. Working within Morgan Li's business transformation roadmap and approved priorities, this role designs, develops, tests, deploys, documents, and supports maintainable solutions across Epicor Kinetic, Application Studio, BAQs, BPMs, dashboards, SSRS, Power BI, SQL, integrations, and related manufacturing systems. The position converts business requirements into controlled technical outcomes that improve data accuracy, operational visibility, user experience, and process efficiency.

Requirements

Ability to define complex technical and business problems, gather relevant information, identify contributing factors, determine root causes, and develop practical solutions.
Ability to evaluate how process, data, configuration, customization, reporting, security, and integration decisions affect the broader Epicor environment and business operations.
Ability to compare standard functionality, configuration, customization, and outside support options while balancing business value, cost, urgency, data integrity, security, maintainability, and upgrade risk.
Ability to independently organize competing incidents, support requests, reporting needs, and project work according to business impact, dependencies, deadlines, and approved priorities.
Ability to test assumptions, interpret data, consider edge cases, verify results, document conclusions, and escalate decisions that create significant business, financial, security, or operational risk.
Ability to recognize recurring patterns, propose improvements, learn new tools quickly, and apply technical knowledge to increase performance and productivity.
Excellent written and verbal English communication skills, with the ability to explain technical concepts, risks, options, and recommendations to users, managers, executives, vendors, and consultants.
Ability to listen actively, ask effective questions, facilitate requirements discussions, reconcile competing needs professionally, and confirm shared understanding before development begins.
Ability to prepare clear requirements, solution designs, test plans, deployment and rollback instructions, support procedures, user guides, training materials, and project status updates.
Ability to present findings and recommendations, deliver training, participate effectively in meetings, and communicate progress, issues, dependencies, and decisions in a concise and accurate manner.
Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Engineering, or a related technical discipline; an equivalent combination of relevant education and progressive experience may be considered.
At least five years of hands-on Epicor ERP technical experience, including Epicor 10 and/or Kinetic, with demonstrated responsibility for support, development, troubleshooting, and production delivery.
Demonstrated experience with Application Studio, C# or .NET development, BAQs, BPMs, dashboards, SSRS, SQL, relational databases, and controlled customization or extension of ERP functionality.
Experience supporting a manufacturing environment and working with cross-functional departments to document requirements, improve processes, resolve operational issues, and deliver maintainable solutions.
Experience managing technical priorities, testing changes, documenting solutions, communicating project status, and supporting production systems with appropriate urgency and accountability.

Nice To Haves

Experience developing Power BI reports, data models, external BAQs, KPI analytics, and governed executive or operational reporting solutions.
Experience with Epicor cloud environments, multiple Epicor versions, upgrades, data migration, go-live support, integrations, user administration, and production/test environment activities.
Manufacturing engineering, Lean Manufacturing, FMEA, quality, production-flow, shop-floor systems, or related process-improvement experience is strongly preferred.
Consulting or multi-company experience, custom UD interfaces, report styles, labeling technologies, requirements documentation, project management, and database architecture are beneficial.
Epicor, Microsoft Power BI/Data Analyst, SQL Server, Azure, or recognized project-management certifications are preferred but are not a substitute for demonstrated hands-on experience.

Responsibilities

Provide primary day-to-day technical support and administration for the Epicor Kinetic environment, including issue triage, root-cause resolution, user support, security-related coordination, recurring processes, and operational continuity.
Analyze, design, develop, test, deploy, and maintain Epicor Kinetic solutions using Application Studio, C#, BAQs, BPMs, dashboards, SSRS reports, custom UD interfaces, and other approved tools.
Develop and maintain Power BI, SSRS, SQL, BAQ, and dashboard solutions that provide accurate, governed, and actionable information to leadership and business departments.
Work with Finance, Operations, Sales, Purchasing, Scheduling, Engineering, Shipping, and other stakeholders to clarify requirements and translate approved needs into practical technical solutions.
Diagnose issues across business process, data, system configuration, customizations, integrations, reports, and user workflow; implement sustainable corrective actions rather than undocumented workarounds.
Identify data-integrity risks and implement appropriate validations, exception reporting, controls, and documentation to improve accuracy and reduce recurring errors.
Maintain documentation for customizations, BAQs, BPMs, reports, integrations, scheduled processes, technical dependencies, testing, deployment, rollback, and ongoing support.
Provide technical estimates, manage assigned deliverables, communicate status and risks, coordinate with approved vendors and consultants, and support upgrades, integrations, data migration, and environment activities.
Apply manufacturing, Lean, quality, and shop-floor knowledge when evaluating workflows and designing solutions that improve usability, productivity, and process control.
Create user-facing documentation, support testing and adoption, provide training as needed, and build effective working relationships across technical and nontechnical teams.
Manage work through the approved technical backlog, meet delivery commitments, and help measure consultant costs avoided, labor reduced, errors prevented, and cycle-time improvements.
Maintain confidentiality, ethical conduct, dependability, quality, safety awareness, and compliance with Morgan Li policies and approved technology standards.

Benefits

Competitive rates
Comprehensive benefits package.
Medical, Dental and Vision benefits effective the 1st of the month following hire date
10 paid Holidays
Paid PTO, based on years of service
401k Safe Harbor Plan
Health Savings Account
Company Paid Life insurance plan for $40K
Company Paid Short Term Disability insurance
Employee Assistance Program
Employee Discount Program through Life Mart
Onsite Gym
Opportunities for career growth and professional development.
A supportive and collaborative work environment.