Senior Enterprise Operations Center (EOC) Lead
About The Position
CACI is seeking a Senior Enterprise Operations Center (EOC) Lead for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The role leads a high-performing team delivering IT operations and support for a program of national importance. GMOS provides IT support by modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach. The position leads Enterprise Operations Center operations, technical support for a range of IT systems, core infrastructure and database services, infrastructure availability and capacity monitoring, network operations, and critical incident and crisis management. It also develops and maintains a Capacity Management Plan to improve performance and meet changing business needs while considering financial impacts.
Requirements
- Bachelor's degree and 8 years of experience in related fields, such as IT operations management, Enterprise Operations Center leadership, systems administration, incident management, or network operations; equivalencies are considered.
- Active Top Secret clearance.
- Proven experience leading Enterprise Operations Center or Network Operations Center operations in large-scale, geographically distributed environments.
- Demonstrated expertise in infrastructure monitoring, database management, capacity planning, and critical incident management.
- Strong knowledge of cloud-based platforms, network operations, and coordination with global service providers.
- Leadership experience planning and leading technical operations, serving as a subject matter expert, and supervising operations teams.
Nice To Haves
- Prior experience supporting federal agencies, especially the Department of State.
- Experience managing crisis response operations and preparing executive-level reports during critical incidents or world events.
- Knowledge of ITIL frameworks, IT Service Management best practices, and SLA management for enterprise environments.
- Professional certifications such as ITIL, CISSP, AWS or Azure certifications, or relevant operations management certifications.
Responsibilities
- Lead Enterprise Operations Center operations and management to support Tier II incidents, ensuring incidents are accurately logged and tracked in the Ticket Management System.
- Lead technical support for DT/EA/CST IT systems, including web, imaging and archiving, client-server, and specialized mission-critical applications.
- Lead the management, operation, and maintenance of core infrastructure services, including cloud-based platforms across more than 350 global facilities.
- Lead database management support for designated CA databases, including CCD and related systems, ensuring performance and availability.
- Monitor infrastructure availability and coordinate with DT ENMOC across more than 350 facilities supporting over 40,000 users.
- Lead network environment operations and maintenance, coordinating with DT as the global WAN provider to maintain service continuity.
- Monitor infrastructure utilization, analyze performance trends, and coordinate with Department of State entities to establish operational baselines and ensure network capacity meets CA requirements.
- Reallocate system resources to optimize performance and recommend hardware or software components to improve efficiency and scalability.
- Lead Critical Incident Management and crisis management operations for domestic or world events, preparing leadership reports and executive updates.
- Develop and maintain a Capacity Management Plan addressing performance improvements, evolving business needs, and financial impacts.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
