Senior Enterprise Operations Center (EOC) Lead

CACI • Ashburn, VA

2d

About The Position

CACI is seeking a Senior Enterprise Operations Center (EOC) Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The role leads a high-performing team delivering IT support and modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach. The position supports national security and a program of national importance.

Requirements

• Bachelor's degree and 8 years of experience in a related field, or considered equivalencies.
• Active Top Secret clearance.
• Proven experience leading EOC or NOC operations in large-scale, geographically distributed environments.
• Demonstrated expertise in infrastructure monitoring, database management, capacity planning, and critical incident management.
• Strong knowledge of cloud-based platforms, network operations, and coordination with global service providers.
• Leadership experience planning and leading technical operations, serving as a subject matter expert, and supervising operations teams.

Nice To Haves

• Experience supporting federal agencies, especially the Department of State.
• Experience managing crisis response operations and preparing executive-level reports during critical incidents or world events.
• Knowledge of ITIL frameworks, IT Service Management best practices, and SLA management for enterprise environments.
• Professional certifications such as ITIL, CISSP, AWS/Azure, or relevant operations management certifications.

Responsibilities

• Lead Enterprise Operations Center (EOC) operations and management, supporting Tier II incidents and ensuring accurate logging and tracking in the Ticket Management System.
• Lead technical support for DT/EA/CST IT systems, including web, imaging and archiving, client-server, and specialized mission-critical applications.
• Manage, operate, and maintain core infrastructure services, including cloud-based platforms across more than 350 global facilities.
• Lead database management support for designated CA databases, including CCD and related systems, to ensure performance and availability.
• Monitor infrastructure availability and coordinate with DT ENMOC across more than 350 facilities supporting over 40,000 users.
• Oversee operations and maintenance of network environments, coordinating with DT as the global WAN provider to maintain service continuity.
• Monitor infrastructure utilization, analyze performance trends, and coordinate with Department of State entities to establish operational baselines and ensure network capacity meets CA requirements.
• Reallocate system resources to optimize performance and recommend hardware or software components to improve efficiency and scalability.
• Lead Critical Incident Management and crisis management operations for domestic or world events, preparing leadership reports and executive updates.
• Develop and maintain a Capacity Management Plan covering performance initiatives, evolving business needs, and financial impacts.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits options designed to support and protect employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior