Senior Enterprise Account Manager, Strategic Partnerships

Grubhub•Chicago, IL

5d•$92,800 - $145,000•Hybrid

About The Position

The Senior Enterprise Account Manager, Strategic Partnerships is a high-impact, revenue-driving role responsible for managing and growing Grubhub’s most valuable enterprise-level brand and merchant portfolios. This role blends top-tier relationship management with consultative selling, focusing heavily on driving merchant growth through tailored advertising, co-marketing strategies, and innovative product adoption. Operating with a high degree of autonomy, you will act as a strategic consultant to your partners, maximizing their ROI while securing long-term retention and sustainable revenue growth for Grubhub.

Requirements

Bachelor’s Degree or equivalent practical experience.
6-10 years of experience in Enterprise Account Management, Strategic Partnerships, Ad Sales, or Digital Marketing Sales (B2B, SaaS, or Marketplace experience preferred).
Proven success meeting and exceeding commercial goals, specifically in upselling, cross-selling, and driving ad/marketing revenue.
Ability to easily navigate internal tools, adapt to shifting product landscapes, and pivot strategies based on market trends.
Exceptional communication and presentation skills, with a track record of influencing high-caliber, external executive stakeholders.
A self-starter mentality characterized by proactive problem-solving, continuous self-development, and a passion for generating creative business ideas.

Responsibilities

Own, protect, and scale a book of business consisting of Grubhub's highest-value enterprise accounts.
Develop and execute comprehensive, multi-quarter account management plans focused on long-term value creation, brand alignment, and relationship health.
Cultivate "client-first" relationships with senior stakeholders, confidently balancing advocacy for the merchant with Grubhub’s business interests to establish a trusted, healthy partnership.
Proactively anticipate enterprise-level risks, market shifts, and competitive threats, engineering creative solutions to protect account health.
Drive incremental revenue by pitching and selling bespoke advertising space, in-app promotions, and integrated marketing campaigns tailored to partner goals.
Conduct advanced data analysis and performance reporting to demonstrate marketing ROI, leveraging insights to unlock additional ad spend.
Deeply understand market dynamics to uncover restaurant-by-restaurant or regional growth opportunities, designing personalized marketing solutions that scale across the enterprise.
Maintain an expert-level, "sales-engineer" understanding of Grubhub’s product suite, tools, and advertising ecosystem.
Confidently lead advanced product demonstrations and technical troubleshooting sessions for C-suite and enterprise-level stakeholders.
Act as a critical feedback loop, synthesising partner needs and translating them into actionable feature requests and enhancements for the internal Product and Engineering teams.
Meaningfully contribute to organizational strategy by influencing cross-functional teams and making data-backed cases for new initiatives.
Serve as a leader within the account management org, mentoring junior team members, guiding onboarding processes, and reinforcing Grubhub’s core value proposition.
Work independently with minimal supervision, planning and executing your own work while aligning major, business-impacting decisions with executive leadership.