Strategic Partnerships Account Manager, Databricks

West Monroe•Chicago, IL

2d•Hybrid

About The Position

West Monroe is seeking a Strategic Partner Account Manager to scale and operationalize its key alliances, including Databricks, Microsoft, and AWS. This role will act as the operational backbone for these strategic partnerships, focusing on governance, executive alignment, pipeline visibility, partner enablement, and program execution. The position requires collaboration across executive leadership, client teams, marketing, sales, and technical practitioners to maximize alliance value and build scalable operating processes for long-term growth.

Requirements

Bachelor's degree in Business, Marketing, Technology, Operations, Communications, or related field.
5+ years in alliance management, partner operations, program management, consulting operations, sales operations, marketing operations, or similar.
Experience supporting strategic technology partnerships.
Excellent project management, communication, and cross-functional collaboration skills.
Advanced Microsoft Excel, PowerPoint, Salesforce, Teams, Outlook, SharePoint, and Word.

Nice To Haves

Cloud ecosystem experience (Databricks, Microsoft, AWS).
Professional services or consulting experience.
Executive program, certification, or enablement experience.
Power BI, Tableau, Databricks Partner Portal, Jira, Smartsheet, Asana, Microsoft Planner, Copilot.

Responsibilities

Lead day-to-day operational management of strategic technology partnerships.
Coordinate governance meetings, executive steering committees, QBRs, and annual planning.
Maintain alliance operating plans, priorities, roadmaps, and objectives.
Track decisions, risks, action items, and dependencies.
Develop scalable alliance processes and governance frameworks.
Serve as the operational liaison between West Monroe and strategic partners.
Support executive sponsor programs and strategic relationship management.
Coordinate executive briefings, planning sessions, and account reviews.
Develop executive presentations, agendas, and communications.
Maintain relationship maps and engagement plans.
Drive accountability for partnership commitments.
Own partnership pipeline governance and reporting.
Maintain alliance dashboards and KPI reporting.
Track sourced, influenced, and co-sell opportunities.
Ensure Salesforce and partner data accuracy.
Produce weekly, monthly, and quarterly performance reporting.
Coordinate joint marketing campaigns, webinars, conferences, and executive events.
Track MDF investments and alliance activities.
Support case studies, thought leadership, and partner communications.
Coordinate certification and enablement programs.
Track certifications, learning paths, and training completion.
Partner with technical leaders on capability development.
Manage partner portals, deal registration, competencies, and compliance requirements.
Coordinate documentation, submissions, and audits.
Maintain alliance playbooks, templates, collateral, and repositories.
Ensure current partnership assets are available across the firm.