Senior Engineer, Customer Quality Engineering

Entegris•Aurora, IL

62d•$110,000 - $120,000•Hybrid

About The Position

Entegris is seeking a Customer Quality Engineer to join their team. This dynamic and cross-functional role involves interaction at multiple levels within customer, Entegris, and supplier organizations. The position is high impact, high output, and high visibility, requiring a calm-assertive demeanor and the ability to manage multiple, changing priorities. This role can be based at their Hillsboro, OR or Aurora, IL locations.

Requirements

Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field.
5+ years of experience in an engineering role in quality, process, equipment, or materials, ideally within the semiconductor industry (other manufacturing industries will be considered).
Experience managing issues and projects between internal stakeholders and customers, including experience with escalation.
Project management experience with a focus on closing gaps between company capabilities and customer needs.
Experience with quality tools such as Pareto, FMEA's, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, and 8D problem-solving methodology.
Flexibility to work non-standard hours and alternate work shifts to balance workload across North America and Asia scopes of responsibility.
Experience working and communicating between North America-based manufacturing facilities and Asia-based support teams and customers.
Ability to travel 10% to 50% domestically and internationally.

Nice To Haves

Experience remotely collaborating with colleagues, customers, and suppliers in virtual meetings.

Responsibilities

Engage with customers, sales teams, and factory/product/supply chain/quality teams.
Execute CQE responsibilities as defined by policy documents, business processes, account-specific support plans, and under the guidance of CQE management.
Support the Materials Solutions Division.
Participate in customer and company team engagements for Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, and other cross-functional tasks aligned with Entegris and Customer goals.
Be part of a global team focused on improving Entegris' success with customers.
Collaborate with cross-functional teams across various products, regions, and companies (customers and suppliers).
Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork, exemplifying Entegris PACE values.
Provide support for documentation, including business process documents, item tracking, performance reporting, and continuous improvement project management.