Customer Quality Engineering Specialist

ABB•Senatobia, MS

12d•$68,600 - $109,760

About The Position

At ABB, the Customer Quality Engineering Specialist represents the Voice of the Customer within the organization. The role facilitates resolution of customer cases through robust root cause analysis and implementation of preventive and corrective actions. It uses organizational quality data analytics to identify risks, failures, and non-conformances, and enables and coaches employees to evaluate risks, problems, and solutions from a customer and stakeholder perspective. The position reports to the Customer Quality Manager.

Requirements

Bachelor's or Master's degree in Engineering; Mechanical Engineering is preferred.
Basic knowledge of at least two of the following principles and ability to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), and PPAP (Production Part Approval Process).
Ability to lead a team and work with cross-functional teams.
Strong communication skills and diplomacy when dealing with customers.
Good knowledge of MS Office.
Must already have work authorization that allows employment with ABB in the United States.

Responsibilities

Represent the Voice of the Customer within the organization.
Facilitate resolution of customer cases through robust root cause analysis and implementation of preventive and corrective actions.
Use organizational quality data analytics to identify risks, failures, and non-conformances.
Enable and coach employees to evaluate risks, problems, and solutions from a customer and stakeholder point of view.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to two times base pay.
Company-paid AD&D insurance equal to one times base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with the ability to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to six weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.