Senior Customer Quality Engineer

Bose Corporation, U.S.A•Us, MI

3d•Onsite

About The Position

Bose Corporation is hiring a Senior Customer Quality Engineer in its Automotive Global Customer Quality organization to support North American automotive OEM customers. The role owns assigned customer quality activities and quality commitments throughout production and post-launch for Bose Automotive products, including transducers, acoustic structures, amplifiers, and standalone software features. It combines hands-on senior engineering work with supervision of one Customer Quality Engineer based in the Bloomfield Hills office. The engineer leads complex investigations, evaluates test and field evidence, assesses competing root-cause hypotheses, and coordinates systemic corrective actions with Engineering, Sales, Product, Manufacturing, and Testing teams. The role is accountable for technical execution and local quality performance, including customer deliverables, production readiness, quality metrics, and continuous improvement. It requires clear communication with customers and engineering leaders, independent problem-solving, and the ability to work with regional and global stakeholders. Domestic and international travel may be required as needed.

Requirements

Bachelor's degree in Engineering or equivalent relevant technical experience.
Minimum of 8 years of relevant automotive engineering or quality experience, including customer quality, supplier quality, manufacturing quality, software quality and testing, or related disciplines.
Experience leading complex technical investigations and coordinating cross-functional engineering work, including setting priorities, guiding problem-solving, and communicating technical conclusions.
Strong understanding of automotive quality management systems and standards, including IATF 16949, ISO 9001, AIAG Core Tools, and software quality frameworks such as Automotive SPICE (ASPICE).
Experience managing automotive OEM customer relationships, production quality concerns, field issues, and warranty performance.
Strong knowledge of structured problem-solving methods, including 8D, 5 Whys, root cause analysis, corrective actions, and effectiveness verification.
Experience with APQP, PPAP, Run-at-Rate, and automotive production readiness processes.
Hands-on technical depth in one or more areas such as acoustics, transducer and acoustic structure performance, electronics and amplifiers, systems design and integration, product test and assurance, or hardware/software product lifecycle management, and ability to apply that expertise to complex field failure investigations.
Strong analytical skills, including interpreting test results, field data, statistical trends, and software logs where applicable; ability to assess technical evidence, set priorities, and communicate conclusions to customers and senior leadership.
Experience collaborating with global teams, manufacturing partners, suppliers, and cross-functional engineering organizations.
Ability to travel domestically and internationally as needed.

Nice To Haves

Prior experience supervising a direct report, including workload coordination, coaching, and performance feedback, preferably in an automotive OEM or Tier 1 supplier environment.
Established experience managing customer quality relationships with North American automotive OEMs.
Experience supporting a diverse portfolio of automotive products and technologies.
Experience improving quality investigation workflows, reporting, or local team operating processes.
Familiarity with quality management and collaboration tools such as Jira, Confluence, SAP, Windchill, or similar systems.
Experience using AI-assisted analytical tools to investigate large manufacturing, field, or warranty datasets and turn results into actionable technical recommendations.

Responsibilities

Own a portfolio of customer quality work while supervising one direct-report Customer Quality Engineer, including assigning tasks, reviewing work, providing technical coaching, and giving performance feedback.
Balance day-to-day assignments and priorities across the North American quality team, ensure customer deliverables are completed, and escalate capacity or personnel concerns to the Sr. Manager as needed.
Lead technical discussions with assigned automotive OEMs and regional and global Engineering, Sales, Product, Manufacturing, and Testing partners; manage significant quality escalations through appropriate leadership channels.
Lead technically complex production, field, and warranty investigations, using product knowledge, test evidence, and structured problem-solving to validate root causes and corrective actions.
Drive lessons learned into Manufacturing, Development, Testing, and Product teams to prevent recurrence.
Execute and coordinate customer PPAP, Run-at-Rate, and production readiness activities with cross-functional partners to meet customer requirements and support effective post-SOP handoffs.
Own local quality metric performance and follow-up actions; apply statistical methods and appropriate AI-enabled analysis to warranty, field, and manufacturing datasets to identify risks and prioritize improvements.
Lead improvements to local quality investigation methods, test practices, and reporting, and communicate performance, technical risks, and progress to regional and global stakeholders.