Senior Engineer Consultant-Full Stack

Verizon•Alpharetta, GA

10d•$101,000 - $194,000•Hybrid

About The Position

The Senior Engineer Consultant - Full Stack partners with business stakeholders to design, develop, and enhance Contact Center applications and agentic processes used by Customer Service Representatives. The role translates business requirements into solutions, uses AI pairing tools to accelerate development, and designs reusable, modular user-interface components and real-time APIs using the Spring Framework. The position contributes to enterprise projects throughout design, coding, testing, and user acceptance testing. It guides U.S. and offshore team members, mentors colleagues, identifies development gaps and risks, and makes independent decisions that support current and future business needs. The role also develops project plans, allocates resources, manages tasks and milestones across multiple projects, and coordinates with analysts, QA leads, and operations leads. The work includes designing API schemas and user interfaces for call-center web modules, implementing an assisted-channel digital platform with 24x7 availability, and ensuring scalability to meet sub-second response-time service-level requirements. The engineer also explores new technologies, process improvements, and opportunities for reuse to improve delivery speed and call-center representative efficiency.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work experience and/or military experience.
Experience designing, developing, testing, and operationally supporting solutions using ReactJS, ExtJS, JavaScript, TypeScript, microservices, Java, Spring MVC, SQL, Oracle, and/or other object-oriented languages.
Experience with AWS cloud services.

Nice To Haves

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related technical field.
Experience in the telecommunications domain.
Extensive experience with web UI frameworks and development, including usability, page transitions, navigation, image caching, and lazy page loading.
Experience with front-end payloads and making decisions about front-end and server-side validation.
Experience using UI debugging and profiling tools.
Experience tuning web application performance.
Experience with highly available, mission-critical, large-scale web applications.
Experience building cloud-native systems with a DevSecOps mindset.
Experience leading programs or projects with U.S. and offshore development teams.
Strong analytical skills and ability to abstract information from existing code.
Experience developing multithreaded applications that interface with other systems.
Excellent object-oriented design and programming skills, including working knowledge and experience with design patterns and refactoring.
Strong understanding of standard software development life-cycle methodologies.
Software development ability, experience, speed, and quality.
Ability to work in an Agile development environment.
Ability to interface with different departments within the organization.
Good interpersonal communication and teamwork skills.
Experience with Git version control systems and CI/CD pipelines.
Experience developing call-center digital platforms.
AWS certification.

Responsibilities

Understand business requirements and translate them into technical solutions.
Use AI pairing tools to quickly stand up solutions.
Design and code complex, reusable, modular UI components incorporating service business rules, and code real-time APIs using the Spring Framework.
Deliver enterprise project work across design, coding, testing, and UAT phases.
Guide U.S. and offshore team members on software designs and adherence to software development life-cycle standards.
Mentor and motivate staff team members and peers, including explaining project and business impacts of deliverables.
Validate work and flag gaps to prevent development-life-cycle pitfalls.
Make independent decisions that positively affect the system and future business projects.
Create solutions that improve call-center representatives’ efficiency in servicing customer requests.
Evaluate new technologies, process improvements, and opportunities for reuse to improve development and delivery.
Design large- and medium-scale projects, define API schemas, and create customized user interfaces for consumer call-center web modules.
Implement the assisted-channel digital platform with 24x7 availability and scalability to meet sub-second response-time SLAs.
Create development project plans, allocate resources, and manage tasks across multiple projects.
Track milestones and develop mitigation alternatives for issues and design gaps.
Coordinate with analysts, QA leads, and operations leads to align deliverables.

Benefits

Medical, dental, and vision benefits.
Short- and long-term disability insurance.
Basic and supplemental life insurance.
AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year.
Up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
Up to 15 days of vacation per year for newly hired employees, with additional vacation as service grows.
Other incentives and an award-winning total rewards package.