Senior Engineer Consultant-Full Stack

Verizon•Basking Ridge, NJ

9d•Hybrid

About The Position

As a Senior Engineer Consultant - Full Stack at Verizon, you will partner with stakeholders and business teams to design and enhance Contact Center applications, including agentic processes used by Customer Service Representatives. You will translate business requirements into technical solutions, use AI pairing tools to develop solutions, and build reusable modular user interface components and real-time APIs using the Spring Framework. You will contribute across the design, coding, testing, and user acceptance testing phases of enterprise projects. The role includes designing APIs and user interfaces for call center web modules, implementing an assisted-channel digital platform with 24x7 availability, and ensuring scalability and sub-second response times. You will guide and mentor US and offshore team members, coordinate with analysts, QA and operations leads, manage project plans and resources, track milestones, and identify mitigations for issues and design gaps. You will also seek opportunities to improve development processes, efficiency, and reuse.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work experience and/or military experience.
Experience designing, developing, testing, and providing operational support using ReactJS, ExtJS, JavaScript, TypeScript, microservices, Java, Spring MVC, SQL, Oracle, and/or other object-oriented programming languages.
Experience with AWS cloud services.

Nice To Haves

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related technical field.
Experience in the telecommunications domain.
Extensive experience with web UI frameworks and development, including usability, page transitions and navigation, image caching, and lazy page loading.
Experience with front-end payloads and making decisions about front-end and server-side validations.
Experience using UI debugging and profiling tools.
Experience tuning web application performance.
Experience with highly available, mission-critical, large-scale web applications.
Experience building cloud-native systems with a DevSecOps mindset.
Experience leading programs or projects with US and offshore development teams.
Strong analytical skills and ability to abstract information from existing code.
Experience developing multithreaded applications that interface with other systems.
Excellent object-oriented design and programming skills, including knowledge and experience with design patterns and refactoring.
Strong understanding of standard software development lifecycle methodologies.
Software development ability, experience, speed, and quality.
Ability to work in an Agile development environment.
Interpersonal, communication, and teamwork skills.
Experience with Git version control systems and CI/CD pipelines.
Experience developing call center digital platforms.
AWS certification.

Responsibilities

Understand business requirements and translate them into solutions.
Use AI pairing tools to quickly develop solutions.
Design and code complex, reusable, modular UI components incorporating service business rules, and develop real-time APIs using the Spring Framework.
Deliver work throughout the design, coding, testing, and UAT phases of enterprise projects.
Guide US and offshore team members on software designs and adherence to software development lifecycle standards.
Mentor and motivate team members and peers, including communicating project and business impacts of deliverables.
Validate solutions and flag gaps to avoid development lifecycle pitfalls.
Make independent decisions that positively affect the system and future business projects.
Create solutions to improve call center representatives’ efficiency in servicing customer requests.
Identify new technologies and process improvements for the development team.
Promote reusability to increase project delivery speed.
Handle complex assignments, including large- and medium-scale project designs, API schema definition, and customized user interface design for call center web modules serving consumer customers.
Implement the assisted-channel digital platform with 24x7 availability and scalability to meet sub-second business SLA response times.
Create development project plans, allocate resources, and manage tasks across multiple projects.
Track milestones and develop mitigation alternatives for issues and design gaps.
Coordinate with analysts, QA leads, and operations leads to align deliverables.
Design, develop, test, and provide operational support for web and software applications using the listed technologies.
Work with stakeholders and departments across the organization in an Agile development environment.

Benefits

Medical, dental, and vision coverage.
Short- and long-term disability insurance.
Basic and supplemental life insurance.
AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year.
Up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Incentives and potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
Up to 15 vacation days per year for newly hired employees, with additional vacation as service grows.