Senior Enablement Program Manager — Customer Success

Amplitude•San Francisco, CA

20h•Hybrid

About The Position

Amplitude is redesigning its post-sales operating model to be simpler, more impactful, and AI-first, shifting from project handoffs to continuous customer partnership. The Senior Enablement Program Manager — Post-Sales will lead the enablement strategy for the post-sales organization, partnering with leaders and individual contributors in customer-facing, technical, and implementation roles. This role requires a strategic thinker who designs for behavior change and can translate a new operating model into effective learning experiences. The focus is on enabling a new operating model, driving AI-first enablement, measuring impact, fostering cross-functional collaboration, and managing enablement platforms.

Requirements

5+ years of experience in enablement, program management, or learning & development, ideally in a SaaS or B2B technology environment.
Demonstrated ability to design and deliver enablement programs that drive measurable behavior change and business outcomes.
Experience enabling customer-facing technical roles (Customer Success, Professional Services, Solutions Engineering, or similar).
Strong understanding of the post-sales motion (onboarding, adoption, renewal, expansion).
Excellent communication and stakeholder management skills; ability to influence without authority and earn credibility with senior leaders.
Comfort working in ambiguity.
Experience with enablement platforms and LMS systems.

Nice To Haves

Familiarity with Amplitude or similar digital analytics platforms; experience enabling around product analytics, data architecture, or the modern data stack.
Experience building partner enablement programs alongside internal team programs.
Exposure to AI-first tools, workflow automation, or applied AI in a go-to-market context.
Background in technical enablement, including experience enabling roles with hands-on implementation or engineering responsibilities.
Certification in project management or learning and development (e.g., PMP, CPTD, ATD).

Responsibilities

Design and deliver onboarding and continuous enablement programs for post-sales roles (relationship-focused, technical, implementation) tailored to audience needs.
Translate the post-sales strategy (tiered coverage, AI-native engagement, simplified roles) into clear, actionable enablement content.
Build curriculum to equip post-sales professionals to own customer relationships, lead technical implementation and data governance, and deliver custom solutions for adoption.
Partner with post-sales leadership to identify skill gaps, prioritize programs, and secure sponsorship.
Develop enablement programs to build AI fluency, including practical application of AI tools, AmpOnAmp capabilities, and AI workflow discovery.
Help post-sales professionals become advisors on data architecture, AI-first product analytics strategy, and modern tech stacks.
Stay current with Amplitude's product suite, AI capabilities, and the competitive landscape to ensure enablement relevance.
Define and track KPIs connecting enablement investment to post-sales outcomes (time-to-productivity, adoption, renewals, customer health).
Build feedback loops with post-sales teams to refine programs based on performance.
Provide regular reporting to stakeholders on program impact and ROI.
Collaborate with Product, Marketing, and Customer Success leadership on enablement content.
Partner with L&D and other GTM Enablement team members for consistency.
Collaborate with Partner Enablement to align internal and partner programs.
Serve as a strategic thought partner to post-sales leadership on operating cadences, coverage, and role expectations.
Manage and optimize enablement platforms and LMS systems for scalable learning.
Leverage AmpOnAmp tooling and automation for smarter enablement (dashboards, nudges, just-in-time learning).

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off
Paid holidays
Fidelity 401/K
Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual)
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)
Mentorship programs
Management training
Wellness initiatives
Charitable giving grant
Paid volunteer time off