Senior Manager, Customer Enablement

CaptivateIQ • Austin, TX

1d • Remote

About The Position

CaptivateIQ is looking for a Senior Manager, Customer Enablement to lead a transformation in how the company enables customers in an AI-forward world. This role involves reimagining enablement, challenging assumptions, and building the necessary infrastructure, capabilities, and team. The Senior Manager will own three core functions: the CaptivateIQ Academy (on-demand learning platform), the Knowledge Center, and trainer-led delivery. They will lead a team that interacts with customers throughout their lifecycle, from onboarding to expansion, and will collaborate closely with Customer Success, Support, Product, and Professional Services to integrate enablement across all operations. This is a transformation role focused on building an enablement model for an AI-driven world where content creation, maintenance, and delivery are fundamentally changed, and the product itself serves as a vehicle for customer learning.

Requirements

• 6+ years in customer education, enablement, or learning within B2B SaaS, with team leadership experience.
• A transformation track record you've moved programs from traditional, destination-based training toward more embedded, responsive models. You know what it takes and you've done it before.
• Real AI fluency. You've integrated AI tools into content creation, delivery, or personalization workflows. You can speak concretely about what you've tried, what scaled, and what you'd do differently. This is not a "willing to learn AI" role.
• Customer-outcome orientation. You think in terms of adoption, time-to-value, and independence not course completions.
• Operational rigor. You can run a high-quality content operation (accuracy, cadence, stakeholder intake, measurement) while simultaneously driving a strategic shift. You don't sacrifice today's programs to chase tomorrow's vision.
• Strong technical aptitude able to internalize complex domains like data modeling, compensation logic, and workflow automation, then make them accessible to non-technical customers.
• Data-informed decision making. You instrument programs, define metrics, and connect enablement activity to business outcomes.
• Exceptional communication. Clear writing and the ability to align cross-functional stakeholders around a vision that may challenge how they've previously thought about customer education.

Nice To Haves

• Experience designing in-product learning: contextual interventions, embedded guidance, AI-powered help agents.
• Hands-on experience with digital adoption tooling (Pendo, WalkMe, Chameleon, or similar) and a point of view on where these fall short.
• Familiarity with AI content generation workflows LLMs, AI authoring tools, synthetic video (Synthesia, HeyGen, etc.).

Responsibilities

• Build an AI-Native Education Engine
• Meet Customers Where They Are
• Inform Product Direction
• Lead & Grow the Team
• Measure What Matters

Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees