Senior eLearning Support Specialist

University of Florida•Gainesville, FL

5d•Onsite

About The Position

UF Information Technology (UFIT) is currently seeking a professional-level Senior eLearning Support Specialist to join eLearning Support in Academic Technology, a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket systems. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community. The Senior eLearning Support Specialist will work alongside other members of the eLearning team to support, grow, and mature the eLearning environment at the University of Florida. This position will work with faculty, staff, and students to promote the use of existing tools, resolve issues or obstacles, and evaluate potential new solutions. Additionally, the Senior eLearning Support Specialist fulfills various roles in internal operations enhancing communication, documentation, and education.

Requirements

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate of required experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Nice To Haves

Experience in higher education
Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
Experience with varying learning technologies
Demonstrated interest is continued personal development in educational technology

Responsibilities

Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools
Serving other support staff as a point of escalation for technical and customer issues.
Testing, evaluating, and assisting with the rollout of new centrally supported tools.
Creating and maintaining internal and user-facing documentation, including manuals, tutorials, and just-in-time training resources.
Training faculty, staff, and students on effective use of the learning management system.
Supporting faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics, among others.