eLearning Support Specialist

University of Florida•Gainesville, FL

7d•Onsite

About The Position

UF Information Technology (UFIT) is currently seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support, a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Within the immediate team, e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and a ticket system. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Requirements

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

Experience in higher education
Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
Experience with varying learning technologies

Responsibilities

Troubleshoot, analyze, and recommend appropriate solutions to client issues with e-Learning tools
Provide expert referral of problems to vendors or computing service providers on campus
Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
Test new educational technologies as they become centrally supported and assist with rollout plans and the decision-making process
May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology
Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics, among others.