eLearning Implementation Specialist

Catharsis Productions•River Forest, IL

4d•Remote

About The Position

Catharsis Productions is seeking a full-time, remote eLearning Implementation Specialist to join their Online Programs Department. This role involves the administration of day-to-day operations, project management, and maintenance of college and university clients on a proprietary online training platform. The specialist will also assist licensed users with technical support needs. This is a technical implementation role focused on configuring complex, multi-variable eLearning programs from the ground up, managing intricate setups where each client deployment is unique. Success requires exceptional attention to detail, strong technical problem-solving skills, and the ability to build client relationships primarily through written communication. The company works to create safe and respectful communities by challenging oppressive attitudes and shifting behavior through innovative programs.

Requirements

Bachelor’s degree or equivalent experience
Minimum of 4 years of professional experience in technical implementation, system configuration, or learning technology deployment (not help desk or end-user support)
Demonstrated experience managing complex, multi-variable technical setups where each implementation requires unique configuration
Experience with client-facing multi-dependency technical project timelines and deliverables
Understanding of LMS functionality, structure, configuration, SCORM standards, user management
Working knowledge of Articulate Storyline for building, editing, and publishing content
Understanding of CRM platforms (e.g., Salesforce), data integrity principles, basic reporting
Understanding of SFTP protocols, file paths, secure data exchange, data-handling procedures, WCAG/508 guidelines and eLearning best practices
Proficient with Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
Ability to perform LMS Configuration & Administration: multi-step program setup including content uploads, roster formatting, reporting, SFTP configuration, automated workflows
Ability to manage Complex Configuration: ability to work with programs containing numerous variables, dependencies, and unique specifications; maintain accuracy across concurrent projects with different technical requirements
Ability to perform Technical Troubleshooting: diagnose and resolve LMS issues, roster failures, file transfer problems, user access issues
Ability to perform Quality Assurance Testing: test content functionality, navigation, authentication, accessibility, and reporting with high attention to detail
Ability to perform Documentation & Process Management: maintain clear records of configurations, requirements, and troubleshooting steps
Ability to perform Client Communication: translate technical concepts into user-friendly language; provide effective support via email and video conferencing
Ability to perform Project Management: manage multiple concurrent deadlines involving technical and non-technical dependencies
Ability to perform Data Analysis: analytical thinking with strong spreadsheet proficiency
Exceptional precision required—each program setup is unique, and configuration errors can impact entire client deployments. Ability to systematically verify multiple technical components before launch
Ability to perform Proofreading & Quality Control: identify errors in content, configuration, data entry, and testing
Exceptional organizational skills and ability to multitask effectively
Self-motivated and self-disciplined; able to work independently, remotely, and collaboratively
Detail-oriented mindset: ability to track and manage numerous unique variables across multiple concurrent programs without losing accuracy
Comfort with complexity: energized (not overwhelmed) by technical challenges involving multiple moving parts and dependencies
Professional demeanor: respectful, friendly, and service-oriented with clients and colleagues
Written communication strength: professional, clear, and proactive email communication style that builds client confidence
Able to work with sensitive content related to sexual assault, harassment, domestic violence, stalking, and substance use

Nice To Haves

Experience in eLearning and LMS platform deployment preferred
Experience with Articulate preferred, experience with other course authoring tools a plus
Experience with Salesforce a plus
Experience with HappyFox or other tech support ticketing system a plus

Responsibilities

Configure and deploy approximately 100 unique eLearning program setups annually, with each program containing multiple technical variables including content customization, SFTP file path configuration, roster formatting and uploads, SSO authentication and testing, and automated reporting workflows
Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications
Conduct quality assurance and accessibility testing on all program content and functionality
Oversee automated reporting systems and email workflows to ensure consistent delivery
Troubleshoot and resolve technical issues related to program setup, integration failures, and system configurations
Build and maintain strong client relationships primarily through email communication, providing clear technical explanations, proactive updates, and professional responsiveness throughout the implementation lifecycle
Enter and verify data accurately in Salesforce CRM
Perform other duties as assigned