eLearning Support Specialist

University of Florida•Gainesville, FL

5d•Onsite

About The Position

UF Information Technology (UFIT) is seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support. This unit provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics, via phone and a ticket system. Employment with UFIT offers an opportunity to work with dedicated employees focused on understanding and interpreting the technological needs of the University of Florida's community. The role involves troubleshooting, analyzing, and recommending solutions for client issues with e-Learning tools, referring problems to vendors or campus service providers, and interacting with clients and service providers through various communication channels. The specialist will also test new educational technologies, assist with rollout plans, and potentially support other instructional technology needs within Academic Technology Support. The position requires seamless interaction with other support units like Instructional Design, Video Production, and Learning Analytics.

Requirements

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
A Level 2 Criminal Background Screening is required.
Cover Letter
Resume
List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)
DD 214 Member Copy 4 (if claiming Veteran's preference)

Nice To Haves

Experience in higher education
Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
Experience with varying learning technologies

Responsibilities

Troubleshoot, analyze, and recommend appropriate solutions to client issues with e-Learning tools
Provide expert referral of problems to vendors or computing service providers on campus
Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
Test new educational technologies as they become centrally supported and assist with rollout plans and the decision-making process
May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology Support
Seamlessly interact with other support units such as Instructional Design, Video Production, and Learning Analytics to address faculty needs.