Senior Education Consultant
About The Position
The Senior Educational Consultant joins Blackboard’s Educational Consulting & Training team, which helps customers implement Blackboard’s learning management system (LMS), support online teaching and learning, adopt products successfully, and maximize the educational returns on their investment. Consulting services include defining requirements and business rules, facilitating application strategy sessions, drafting specifications, identifying implementation strategies and product use cases, providing product training and instructional and course design services, and leading delivery of customer systems to production. This position supports Learning Technology Planning, product training, and Blackboard Academy professional development workshops. The consultant analyzes customer needs and recommends Blackboard products and services, identifies gaps in skills, processes, or infrastructure, and develops customer-specific implementation plans. The role manages a portfolio of strategic, consortia, and complex customers; monitors and reports project status and performance; manages risks; and works with customer sponsors, stakeholders, and internal teams to ensure successful delivery. The consultant also provides onsite and remote training and e-learning consulting on course development, course facilitation, faculty development, and implementation. Approximately 50% travel is required.
Requirements
- Bachelor’s degree in a related field such as education, information technology, or business, or equivalent experience.
- At least 5 years of consulting experience, including consulting with educational institutions, or experience in management or administration within an educational institution.
- Proven experience successfully implementing software solutions in diverse client environments.
- Experience with e-learning course management technology, preferably Blackboard.
- Demonstrable knowledge of global higher education or public education markets.
- Strong project management skills and the ability to handle multiple client engagements simultaneously.
- Ability to work in a geographically distributed virtual team environment and build relationships with internal and external organizations.
- Dynamic, creative problem-solving skills.
- Strong oral and written communication skills.
- Fluency in Spanish and English.
- Legally authorized to work in the country where the role is based at the time of hire and maintain that authorization for the duration of employment.
Nice To Haves
- Master’s degree in a related field such as education, information technology, or business.
- Previous experience in the education industry and e-learning technologies.
- Background in content or knowledge management, digital asset management, and education-related technologies.
- Background in instructional design and/or online learning theory.
- Ability to deliver services in Portuguese.
Responsibilities
- Analyze customer needs and identify Blackboard products and services that align with those needs.
- Identify gaps in customer skills, processes, or infrastructure.
- Develop customer-specific implementation project plans and timelines.
- Develop and present at meetings with prospects, including executive-level customer sponsors and senior leadership.
- Identify customer risks, implement risk mitigation plans, and communicate risks to senior leadership.
- Partner with Sales, Marketing, and Product Development to create customer solutions.
- Identify unique requirements for large and strategic accounts and coordinate with other Blackboard departments to ensure successful delivery.
- Monitor, track, and report project status and performance.
- Conduct meetings with customer sponsors and stakeholders.
- Create and deliver implementation reports.
- Manage a portfolio of strategic, consortia, and complex customers.
- Deliver onsite and remote product and best-practices training.
- Deliver e-learning consulting services on course development, course facilitation, faculty development, and implementation.
- Support delivery of Learning Technology Planning, product training, and Blackboard Academy professional development workshops.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
