Senior eCommerce Systems Administrator

Healthy Back Institute•Dallas, TX

40d•Remote

About The Position

This is a hands-on ownership role, not a strategic or people management position. You will be the primary operator of HBI’s revenue and commerce systems, ensuring that marketing, checkout, payments, subscriptions, fulfillment, and customer experience run cleanly and without bottlenecks. You will act as the business-facing systems operator, working directly inside platforms, maintaining integrations, and enabling teams to move fast without depending on engineering. This is a full-time, exempt individual contributor position.

Requirements

5+ years in systems, technical operations, revenue operations, or eCommerce operations roles
Hands-on experience owning or operating end-to-end commerce systems, including front-end funnels, checkout flows, payment gateways, and subscription management
Proven ability to configure and execute directly inside platforms (not just manage vendors or write tickets)
Ability to troubleshoot system issues at the root level: data flows, logs, and integrations
Experience maintaining system stability across the order → payment → fulfillment lifecycle
Comfort working with and documenting system workflows, dependencies, and architecture

Nice To Haves

Experience in DTC, eCommerce, SaaS, or subscription-based environments
Hands-on experience with modern commerce platforms such as UltraCart, Shopify Plus, Recharge, Salesforce Commerce Cloud, or similar
Familiarity with email/SMS platforms such as Klaviyo, Attentive, or Postscript
Exposure to reporting and BI layers (e.g., BigQuery, Looker, Tableau, or similar)
Technical depth: ability to read logs, navigate APIs, or interpret data structures
Experience supporting or defining business intelligence and reporting systems
Familiarity with data modeling or dashboard tools

Responsibilities

Own configuration, setup, and ongoing health of all core commerce systems
Ensure orders, payments, subscriptions, and fulfillment run cleanly without manual intervention
Identify and resolve system issues quickly to prevent revenue disruption
Configure and build products, offers, subscriptions, funnels, upsells, and workflows
Enable Marketing and Customer Success to execute campaigns and changes without engineering dependency
Maintain and troubleshoot connections across marketing → commerce → fulfillment → customer success
Identify and resolve broken integrations, data inconsistencies, and workflow gaps
Serve as HBI’s primary point of contact with all system vendors and platforms
Drive issue resolution, escalations, and improvements with urgency. You direct vendors, not the other way around
Validate system outputs, data accuracy, and implementation quality
Ensure HBI maintains control and internal understanding of all system behavior
Partner with the business to define key metrics, data definitions, and reporting requirements
Support creation of standardized reporting frameworks
Interface with BI resources for dashboard development; own what should be measured and how
Document all systems, workflows, and dependencies
Build repeatable processes that reduce risk and reliance on individuals