Senior E-Billing Specialist

Holland & Knight•Tampa, FL

About The Position

The Senior E-Billing Specialist submits electronically billed invoices through client-designated billing systems and manages each bill’s status until it is submitted successfully and reconciled in full by the client. The specialist manages assigned clients and maintains expertise in navigating their electronic billing platforms. The role reports to the Ebilling Supervisor. The position works closely with Billing Specialists, attorneys, clients, the Timekeeper Matter Maintenance team, Client Billing Compliance, and Collections to manage client and matter setups, billing requirements, invoice submissions, rejections, reductions, and related follow-up. It also handles specialized or sensitive transactions and provides administrative support and customer relations assistance as needed.

Requirements

At least 5 years of legal electronic billing experience.
Strong technical skills, including proficiency with Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.
Excellent organizational abilities.
Ability to manage multiple tasks and meet deadlines simultaneously.
Ability to interact extensively with management and colleagues.
Ability to prioritize effectively.
A bachelor’s degree in Accounting, Finance, or a Business discipline is preferred; an equivalent combination of education and relevant legal electronic billing experience may be considered in lieu of a degree.

Nice To Haves

Experience with Aderant billing software.
A bachelor’s degree in Accounting, Finance, or a Business discipline.

Responsibilities

Collaborate with Billing Specialists to identify finalized invoices for electronic processing.
Ensure client and matter setups are completed by the client and the Firm, working with the Timekeeper Matter Maintenance team and clients on setup requirements and subsequent needs.
Ensure client-mandated data is correctly coded in Aderant and translated to the client’s designated electronic billing site.
Verify matter IDs and rates, and ensure budgets, task codes, and activity codes are set up and submitted as required.
Perform electronic billing transactions, including invoice transmission through Billblast and data entry into client billing sites.
Manage the full electronic billing process for assigned clients, aiming for successful billing and payment; collaborate with Collections when assistance is needed for non-payment of an approved invoice.
Communicate invoice rejections or reductions to Billing Attorneys or other designated attorneys, follow up, and escalate when there is no response.
Follow up on and correct rejected items, including timekeeper approvals and rates, client matter IDs, budgets, and task or activity code issues.
Collaborate with the Client Billing Compliance team to evaluate and implement actions related to invoice reductions and outside counsel guideline compliance.
Liaise with Billing Specialists on routine and special billing requests and projects, including timely problem-solving.
Perform transactions and coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature.
Build rapport and maintain strong client relationships.
Provide general administrative assistance and support to assigned managers.
Handle customer relations activities as needed.
Work on special projects and perform additional duties as assigned.

Benefits

Comprehensive medical plans, including PPO and HDHP options, with domestic partner coverage.
Dental and vision plans, including domestic partner coverage.
Life and AD&D insurance.
Short- and long-term disability insurance.
Tax-advantaged health care accounts, including FSAs and HSAs.
Dependent care FSAs.
Health advocacy services.
Behavioral health and counseling resources for family members.
401(k).
Profit sharing.
Backup dependent care.
Senior care planning support.
Resources for individuals with developmental disabilities and their caregivers.
Paid holidays and other paid time off, including paid leave for new parents.