E-Billing Specialist

Cleary Gottlieb Steen & Hamilton LLP•New York, NY

16h

About The Position

The E-Billing Specialist assists in all phases of client billing, including submission, follow-up, and communication with clients, members of the Client Account team, and partners regarding electronically billed invoices. This detail-oriented, technically focused role combines Excel, systems, and interpersonal skills with the ability to manage multiple deadlines across a high-volume e-billing portfolio. The position reports to the E-Billing Manager.

Requirements

Bachelor's degree preferred, or equivalent relevant work experience.
At least 2 years of e-billing, billing, or accounts receivable experience; experience at a law firm or professional services firm is ideal.
Working knowledge of e-billing vendor platforms, such as BillBlast, CounselLink, Legal Tracker, Tymetrix, or Collaborati.
Strong proficiency in Excel, including formulas, pivot tables, and VLOOKUP, and in Word.
Excellent organizational, interpersonal, and communication skills, with strong attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment, including occasional evening or weekend work to meet month-end deadlines.
Strong analytical and problem-solving skills, including the ability to identify root causes of invoice rejections and recommend corrective action.
Clear, professional written and verbal communication skills, including the ability to explain technical e-billing issues to non-technical audiences.
Ability to collaborate in a fast-paced, deadline-driven environment.
Ability to work independently, prioritize competing demands, and exercise sound judgment about when to escalate issues.

Nice To Haves

Familiarity with LEDES billing formats and law firm billing or accounting systems such as Aderant or Elite.

Responsibilities

Maintain accurate and current firm master files, including timekeeper names, titles, and hourly billing rates, in client and third-party e-billing systems.
Submit and coordinate client invoices and e-bills through client and third-party e-billing vendor websites using e-billing templates, LEDES formats, and firm software tools.
Monitor e-billed invoice status through BillBlast, confirm successful submissions, and identify invoices needing attention.
Notify Client Account team members about rejected or failed invoices, determine rejection causes, and coordinate corrections and timely resubmissions.
Analyze and submit timekeeper classifications and billing rates for client approval with the Global Pricing Operations Team, and track approvals through resolution.
Review outside counsel guidelines and client billing requirements, and translate relevant cost constraints, billing rules, and invoice formatting requirements into accounting and e-billing systems.
Assist with configuration, testing, and maintenance of BillBlast mappings, including changes related to client onboarding, system upgrades, and client requirements.
Troubleshoot e-billing exceptions, discrepancies, and system errors, escalating complex or unresolved issues to the E-Billing Manager as appropriate.
Maintain accurate documentation of client-specific e-billing requirements, vendor platform credentials, and submission protocols.
Generate and analyze e-billing reports, including rejection trends, aging, and submission status, to identify recurring issues and support process improvement.
Respond professionally and promptly to inquiries from clients, coordinators, partners, and vendor help desks about invoice status, rejections, and system requirements.
Support the E-Billing Manager with special projects, including new client implementations, vendor platform migrations, and process documentation.
Stay current on e-billing vendor platform updates and recommend process efficiencies as systems evolve.