Senior E-Billing Specialist

Holland & Knight LLP•Tampa, FL

About The Position

The Senior E-Billing Specialist submits electronically billed invoices through client-designated billing systems and manages their status until they are successfully submitted and fully reconciled by the client. The role manages assigned clients and requires expertise in navigating their electronic billing sites. It reports to the Ebilling Supervisor. The specialist works with Billing Specialists, attorneys, clients, and internal teams to establish client and matter details, ensure billing data and codes are accurate, process invoice transmissions, resolve rejections and reductions, and support successful billing and payment. The role also handles specialized billing transactions, client relations, administrative support, and assigned projects.

Requirements

At least 5 years of legal electronic billing experience.
Strong technical skills, including Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.
Excellent organizational abilities.
Ability to manage multiple tasks and meet deadlines simultaneously.
Ability to interact extensively with management and colleagues.
Ability to prioritize effectively.
A bachelor’s degree in Accounting, Finance, or a Business discipline, or an equivalent combination of education and relevant legal electronic billing experience in lieu of a degree.

Nice To Haves

Experience with Aderant billing software.

Responsibilities

Collaborate with Billing Specialists to identify finalized invoices for electronic processing.
Ensure client and matter setups are completed by the client and the Firm; coordinate with the Timekeeper Matter Maintenance team and clients on setup and ongoing requirements.
Ensure client-mandated data is correctly coded in Aderant and transferred to the client’s designated electronic billing site.
Verify matter IDs and rates, and ensure budgets, task codes, and activity codes are set up and submitted as required.
Process electronic billing transactions, including invoice transmission through Billblast and data entry into client billing sites.
Manage the full electronic billing process for assigned clients through successful billing and payment; work with Collections when dedicated assistance is needed for non-payment of an approved invoice.
Communicate invoice rejections or reductions to Billing Attorneys or other designated attorneys, ensure clear follow-up, and escalate when needed.
Follow up on and correct rejected items, including timekeeper approvals and rates, client matter IDs, budgets, and task or activity code issues.
Collaborate with the Client Billing Compliance team to evaluate and implement actions related to invoice reductions and outside counsel guideline compliance.
Liaise with Billing Specialists on routine and special billing requests and projects, and solve problems in a timely manner.
Perform transactions and coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature.
Build and maintain strong client relationships.
Provide general administrative assistance and support to assigned managers.
Handle customer relations activities as needed.
Work on special projects and perform additional duties as assigned.

Benefits

Comprehensive medical plans, including PPO and HDHP options, with domestic partner coverage.
Dental and vision plans, including domestic partner coverage.
Life and AD&D insurance.
Short- and long-term disability insurance.
Tax-advantaged health care accounts, including FSAs and HSAs.
Dependent care FSAs.
Health advocacy services.
Behavioral health and counseling resources for family members.
401(k).
Profit sharing.
Backup dependent care.
Senior care planning support.
Resources for individuals with developmental disabilities and their caregivers.
Paid holidays and other paid time off, including paid leave for new parents. The posting also refers to paid leave for new parents without specifying separate maternity or paternity leave.