Senior Distribution Team Lead

Saje Natural Wellness • Surrey, BC

10d • Onsite

About The Position

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there. Reporting into the Fullfillment manager - DC Operations, the Senior Distribution Team Lead is responsible for overseeing outbound operations on the DC floor; including but not limited to ecommerce, inventory, retail ops, etc. The Senior Distribution Team Lead performs as a liaison between leadership and Distribution team. Tasks and responsibilities performed daily contribute to providing retail stores and eCommerce customers with product required and requested. All functions performed ultimately lead to the fulfillment of units to our Community members, allowing them to meet their wellness needs, while also contributing to the overall success of Saje as a business. The Distribution Team Lead will provide training, direction and guidance to functional teams and Distribution Associates, ensuring that operations can function effectively. All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

Requirements

• 1-2 years warehouse experience in a leadership role
• Excellent attention to detail, accuracy is one of your key habits
• Takes initiative and proactively identifies potential set backs
• Team player who works productively with a wide range of people
• Manages time effectively and adapts quickly to changing priorities
• Understands and thrives in a fast-paced environment
• Able to multi-task and problem solve
• Able to lift/carry/maneuver heavy material or equipment (up to 50 lbs)
• Have a current OFA level 2 /Intermediate First aid certification or willing to process one within a month of employment

Nice To Haves

• Previous experience with WMS or similar programs is an asset
• Previous order fulfillment experience is an asset

Responsibilities

• Manage daily volumes and ensure work is readily available for team members throughout operational hours
• Work cross-functionally with internal departments and business partners to balance labour and workload to ensure all Distribution priorities are met daily
• Liaise with various teams/departments for escalated issues (CX, TX, Inventory, IT)
• Ensure all departmental functions are completed within set SLAs
• Ensure all departmental functions are completed with an efficient use of labour
• Proficiency in utilizing Dynamics A/X (WMS)
• Ensure all associates meet required expectations and KPIs daily, providing feedback, coaching and re-training where necessary
• Ensure all departmental functions are completed in accordance with training and Standard Operating Procedures
• Assists with the creation of all documentation to support training and Standard Operating Procedures
• Ensure timely communication and escalation of any potential issues regarding people, functions, technology, labour requirements or safety hazards
• Identification and execution of continuous improvement opportunities in partnership with management
• Onboarding and training of new team members while providing support & coaching
• Ensure all team member are working in a safe manner
• Creates a team environment where all Team Members consistently experience a sense of belonging and inclusion
• Comfortable communicating with a wide range of team members.

Benefits

• Health benefits - comprehensive health, vision and dental packages available
• Paid sick days
• Generous product discount
• Full onboarding plan and onboarding buddy to help you settle in
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees