Distribution Team Lead- Outbound/eCommerce

Saje Natural Wellness•Surrey, BC

3d•Onsite

About The Position

For over 25 years, Saje has been dedicated to providing essential oil blends that support wellness, treating conditions like stress, pain, gut health, and aiding in relaxation and symptom relief for coughs and colds. The company believes in a life committed to wellness and natural health. Saje has been recognized by Canadian Business and PROFIT as one of Canada's fastest-growing companies and is seeking diverse, purpose-driven individuals to join their team and celebrate global wellness. Reporting to the Operations Manager- DC Operations, the Distribution Team Lead- Outbound/eCommerce is responsible for overseeing inbound and outbound operations on the DC floor, including ecommerce, inventory, and retail operations. This role acts as a liaison between leadership and the Distribution team. Daily tasks contribute to fulfilling product orders for retail stores and eCommerce customers, ensuring community members receive the wellness products they need and supporting Saje's business success. The Distribution Team Lead will provide training, direction, and guidance to functional teams and Distribution Associates to ensure effective operations. All Saje Team Members are expected to contribute to Saje's culture and maintain a positive environment.

Requirements

1-2 years warehouse experience in a leadership role
Excellent attention to detail, accuracy is one of your key habits
Takes initiative and proactively identifies potential set backs
Team player who works productively with a wide range of people
Manages time effectively and adapts quickly to changing priorities
Understands and thrives in a fast-paced environment
Able to multi-task and problem solve
Able to lift/carry/maneuver heavy material or equipment (up to 50 lbs)

Nice To Haves

Previous experience with WMS or similar programs is an asset
Previous order fulfillment experience is an asset

Responsibilities

Manage daily volumes and ensure work is readily available for team members throughout operational hours
Work cross-functionally with internal departments and business partners to balance labour and workload to ensure all Distribution priorities are met daily
Liaise with various teams/departments for escalated issues (CX, TX, Inventory, IT)
Ensure all departmental functions are completed within set SLAs
Ensure all departmental functions are completed with an efficient use of labour
Proficiency in utilizing Dynamics A/X and Salesforce
Ensure all associates meet required expectations and KPIs daily, providing feedback, coaching and re-training where necessary
Ensure all departmental functions are completed in accordance with training and Standard Operating Procedures
Assists with the creation of all documentation to support training and Standard Operating Procedures
Ensure timely communication and escalation of any potential issues regarding people, functions, technology, labour requirements or safety hazards
Identification and execution of continuous improvement opportunities in partnership with management
Onboarding and training of new team members while providing support & coaching
Ensure all team members are working in a safe manner
Creates a team environment where all Team Members consistently experience a sense of belonging and inclusion