Senior Disputes Analyst

Marqeta•Vancouver, BC

2d•Remote

About The Position

As Marqeta’s Senior Dispute Analyst, you will be responsible for maintaining and revising complex operational process flows, identifying inefficiencies, and improving quality outcomes for regulatory processes. You will join a team of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. This position works both internally and with external partners (BPO) maintaining process flows, ensuring regulatory compliance, analyzing quality assurance outcomes and updating procedures and process flows. You will also be responsible for managing communication with Marqeta’s programs and supporting required reporting. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

Requirements

3 - 5+ years of relevant experience (financial services, payment industry, etc)
Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing
Experience with SQL, Snowflake
Working knowledge of U.S Payment Regulations, data privacy and other regulatory requirements for dispute management
Able to work independently with high volume caseloads/projets executed with high quality
Experience in direct customer interaction; ability to talk through complex requirements and render positive outcomes
Demonstrated ability to achieve results through cross-functional, virtual teams
Superior communication skills (interpersonal, verbal, presentation, written, email)
Positive attitude, team player, adaptable, resourceful, inquisitive, and self-starter who is able to work independently
Bachelor’s degree or equivalent experience.

Nice To Haves

VISA Network Chargeback Certification
Operational Experience with EU Payment Regulation (GDPR, PSD2)
Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments.

Responsibilities

Manage teams operational process flows, procedures and playbooks for both internal and external use
Resolve moderate/complex issues with little or no supervision or direction.
Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams
Work with peers and leadership to communicate dispute trends and share best practices, ideas, and information within Marqeta and our customers.
Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.
Practice using sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation.
Ensure quality standards are met working with external partners in the area of learning and develop