Disputes Investigator I

Expedia Group•Springfield, MO

1d•Hybrid

About The Position

Expedia Group powers global travel for everyone, everywhere, designing cutting-edge technology to enhance travel experiences and create groundbreaking solutions for partners. The company fosters an open culture where diversity is celebrated, guided by its Values and Leadership Agreements. Expedia Group offers a comprehensive benefits package, including travel perks, generous time-off, parental leave, a flexible work model, and career development resources to support employees' passion for travel and career growth. The Technology Team collaborates across Expedia Group to develop innovative products, services, and tools, leveraging a singular technology platform powered by data and machine learning to deliver secure, differentiated, and personalized experiences. The Disputes Investigator I role within the dynamic Dispute Ops team is crucial for protecting the company and its customers from fraudulent activity. This position is suited for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills, and a passion for problem-solving. The primary responsibility involves reviewing individual disputes and making decisions based on available information. The role offers opportunities for expertise growth within a hybrid work environment that supports development and team culture, providing both challenge and impact.

Requirements

Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
Bring 1+ year of customer service experience.
Confidently make independent decisions and take initiative with minimal supervision.
Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

Nice To Haves

Background in travel, risk analysis, or vendor engagement is a plus.

Responsibilities

Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
Conduct independent and collaborative work to support team and departmental goals.
Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
Work together on the identification and reporting of technical or operational issues impacting our team workflow.
Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.