Disputes Investigator I

Expedia•Springfield, MO

13h•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere, designing cutting-edge technology to enhance travel experiences and create groundbreaking solutions for partners. The company fosters an open culture where diversity is celebrated, and success is shared, guided by its Values and Leadership Agreements. The Technology Team collaborates across Expedia Group to develop innovative products, services, and tools, utilizing a singular technology platform driven by data and machine learning to deliver secure, differentiated, and personalized experiences that build loyalty and traveler satisfaction. The Disputes Investigator I will join the dynamic Dispute Ops team, playing a crucial role in safeguarding the company and its customers from fraudulent activities. This position is well-suited for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills, and a passion for problem-solving. The primary responsibility involves reviewing individual disputes and making informed decisions based on available information. The role offers opportunities for professional growth and operates within a hybrid work environment that supports both development and team culture.

Requirements

Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
Bring 1+ year of customer service experience
Confidently make independent decisions and take initiative with minimal supervision.
Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

Nice To Haves

background in travel, risk analysis, or vendor engagement is a plus.

Responsibilities

Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
Conduct independent and collaborative work to support team and departmental goals.
Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
Work together on the identification and reporting of technical or operational issues impacting our team workflow.
Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.