Senior Dispatch Operations Representative (Dispatch 2)

Downstream Systems • Richardson, TX

5d • Remote

About The Position

We're looking for a Senior Dispatch Operations Representative (D2) to own the hardest problems on the supplier side: emergency same-day sourcing, complex product issues on active sites, supplier disputes, and the daily hold-or-switch judgment call — while quality-checking D1 and Magic Hire output and vetting new suppliers before they go live. This is the senior operational tier at Downstream. When a supplier fails at confirming on delivery day, you're the person who finds another one. Every ticket has one owner — you — and you'll be paid on your own measurable performance. Please note: you'll confirm your working hours with your manager — a full 8-hour shift with a one-hour lunch, aligned to delivery coverage needs.

Requirements

• 3–5 years in dispatch, logistics, field operations, or supplier management
• A rapid problem-solver under real time pressure — same-day re-sourcing is the job
• A capable negotiator in supplier disputes
• Sharp operational judgment: you can tell which suppliers can deliver
• A coach — your standard becomes the team's standard

Responsibilities

• Run emergency same-day sourcing when a primary supplier fails
• Coordinate multi-supplier logistics on large orders
• Own supplier cancellation escalations end to end
• Resolve complex product issues on active jobsites
• Make the hold-or-switch decision
• Settle supplier disputes — billing, PO, and delivery
• Vet new suppliers operationally after the sourcing hand off
• Manage key supplier relationships and coach D1 development

Benefits

• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity — be an owner in what we're building
• Paid time off, paid holidays, and floating holidays
• Parental and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed