Dispatch Operations Representative (Dispatch 1)

Downstream Systems, Inc. • Richardson, TX

6d

About The Position

We're looking for a Dispatch Operations Representative (D1) to run supplier coordination and delivery execution: confirmation calls, ETA follow-ups, outreach, and status management. Dispatch is the team that makes sure what the customer bought shows up, and fixes it fast when it doesn't. Every ticket has one owner — you, open to close, including customer communications when a delivery issue requires them. You'll work a high call volume against clear SLA clocks and be paid on your own measurable performance. You'll confirm your working hours with your manager — a full 8-hour shift with a one-hour lunch, aligned to delivery coverage needs.

Requirements

• 1–3 years in dispatch, logistics coordination, or high-volume phone work
• A confident phone presence — suppliers respond to people who sound in command
• Calibrated on urgency: you know what Critical means and you move like it
• Organized against the clock — SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads

Responsibilities

• Run standard supplier confirmation calls at volume
• Chase ETAs on same-day and next-day deliveries
• Handle supplier outreach and follow-up across the known catalog
• Work standard product issues to resolution
• Manage supplier-side service denials and date-change rescheduling
• Confirm supplier side of swap and removal orders
• Direct Magic Hire task work and monitor output quality
• Keep flawless CRM logging on every action, every ticket

Benefits

• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity — be an owner in what we're building
• Paid time off, paid holidays, and floating holidays
• Parental and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed