Senior Director – US Transformation
About The Position
The Senior Director – US Transformation is a senior leadership role focused on driving adoption and integration of AI technologies and standardized global platforms across JLL’s US Valuation & Advisory (VRA) operations. The role connects global solutions to the day-to-day realities of the US business and aims to generate measurable efficiency and quality gains across the valuation process. The position works across strategy and delivery, building alignment and momentum among senior stakeholders and translating global priorities into adoption, capability-building, and business value at scale. The role represents the VRA business on key US technology governance committees and AI working groups, and serves as a primary bridge between the global innovation team and the US organization. It coordinates with Americas Valuation teams, Operations, and the Global Innovation Team to develop a shared strategic framework, optimize resources, and maximize business value through revenue enhancement and streamlined efficiency. The position requires a commercial real estate appraisal or valuation background and leadership experience in valuation business, technology adoption, AI integration, or innovation management. It is remote and based in New York, NY. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.
Requirements
- Hands-on experience in commercial real estate appraisal or valuation, such as within a valuation advisory practice or as an appraiser or valuation professional.
- Working knowledge of valuation methodologies, workflows, and deliverables.
- Demonstrated ability to drive AI technology adoption and integration at scale, embedding solutions into day-to-day workflows and delivering measurable business impact across large, complex organizations.
- Leadership experience in a valuation business; experience in technology adoption, AI integration, or innovation management within real estate, financial services, or professional services is also relevant.
- Strong understanding of commercial real estate valuation processes, data analytics, and digital delivery workflows.
- Familiarity with data management platforms and AI or automation tools in professional services environments, and ability to translate technical capabilities into business value.
- Ability to interpret data insights and business intelligence, inform strategic decisions, communicate impact to senior stakeholders, and establish meaningful adoption and business-value KPIs.
- Outstanding communication and stakeholder management skills, with the ability to influence senior executives and drive cross-functional collaboration.
- Authorization to work in the United States without sponsorship.
Nice To Haves
- Professional credentials such as MAI, MRICS, or state appraisal certification.
Responsibilities
- Champion adoption of a unified technology platform across the US VRA business, ensuring deployed solutions meet company compliance standards, integrate into existing workflows, and drive measurable efficiency gains.
- Support technology roadmap execution by facilitating strategic meetings, daily stand-ups, and stakeholder feedback sessions; capture business needs, document requirements, and communicate across relevant teams.
- Support rollout of AI solutions such as Claude and embed AI capabilities across the valuation technology journey.
- Lead strategic decommissioning of US legacy applications while maintaining operational continuity.
- Partner with business and operations teams to improve and accelerate ways of working.
- Partner with Innovation teams in other regions so regional initiatives align with and amplify global excellence frameworks.
- Design and lead structured adoption programs that embed new technologies and ways of working into daily operations, supporting sustained engagement and minimizing disruption.
- Establish innovation metrics and KPIs to measure adoption progress and identify opportunities for greater business impact from AI integration.
- Represent the VRA business on key US technology governance committees and AI working groups, and connect the global innovation team with the US organization.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
