Senior Director, Transformation

JLL • Chicago, CO

5d • $160,000 - $200,000 • Onsite

About The Position

The Senior Director, Transformation (Transformation Lead) serves as the strategic lead for JLL’s Accelerate 2030 Transformation Program and reports directly to the Chief Transformation Officer (CTO). The role develops, deploys, and manages cross-program processes that enable reliable execution against program targets. It integrates work across initiatives and collaborates with Transformation Office Program Managers, functional and business-segment leaders, and initiative owners to shape priorities, support decision-making, and maintain momentum across the transformation agenda.

The role helps translate strategic ambition into defined efforts and outcomes, reports on execution progress, and manages special projects or communications. It provides the Global Executive Board with visibility into progress, risks, dependencies, and decisions needed, helping the CTO steer the program and keep initiatives aligned with Accelerate 2030 objectives. The position is based onsite in Chicago, Illinois.

The role also leads Transformation Office communications and meeting support, prepares holistic program reporting and executive materials, facilitates key program meetings, and supports continuous improvement of project-management processes, tools, and execution practices. The position works across JLL’s business segments and functions, monitors initiative progress and value realization, identifies interdependencies and risks, and helps resolve roadblocks and manage competing priorities.

Requirements

• Bachelor’s degree required.
• 3–5 years of project management experience, including 2+ years in transformation or broad strategic program execution/delivery.
• Proven track record delivering high-visibility or strategic projects from planning through execution in complex, matrixed organizations and cross-functional teams.
• Strong proficiency in project-management methodologies, including Agile, Waterfall, and hybrid approaches.
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint.
• Experience with project-management software tools such as Monday.com, Smartsheet, or MS Project.
• Basic financial analysis capability, including support for business-case development, budget tracking, and value delivery.
• Ability to synthesize outputs across multiple teams into clear implications, recommendations, and actions for leadership.
• Experience working closely with senior leaders to prepare materials, frame decisions, and support governance and operating cadence.
• Ability to manage competing priorities and stakeholder expectations.
• Experience managing project timelines, dependencies, and resource constraints.
• Risk identification and mitigation-planning capabilities.
• Results-oriented approach and strong accountability for project outcomes.
• Detail orientation combined with the ability to understand broader strategic context.
• Proactive mindset and bias for action.
• Adaptability and flexibility in a fast-paced, changing environment.
• Professional integrity and reliability in stakeholder interactions.
• Cultural sensitivity for global organizational dynamics.
• Enterprise familiarity to understand nuance and priorities across business segments.
• Clear communication skills, including the ability to simplify complex topics and frame messaging for both operational details and senior-level strategy.
• Strategic business acumen to balance enterprise-wide trade-offs, perspectives, and solutions.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• PMP certification or other project-management credentials.
• Chief of Staff experience.
• Experience in professional services, real estate, or related industries.

Responsibilities

• Partner with the CTO to coordinate transformation priorities, governance, and critical decisions.
• Design and deploy program governance and processes for updates, meeting inputs, decision capture, and follow-up actions.
• Coordinate Transformation Office activities across business segments, functions, imperatives, and initiatives.
• Identify program interdependencies and support stakeholders in mitigating or resolving them.
• Work with Program Managers, Finance, and functional stakeholders to monitor initiative progress, business cases, and value realization.
• Sequence program-wide activity using a cross-initiative view of milestones and timelines.
• Support prioritization and resource discussions, surface trade-offs, and maintain focus on high-value initiatives.
• Report progress, risks, and required decisions to senior stakeholders; escalate critical issues and facilitate roadblock removal.
• Manage the Accelerate 2030 Program’s daily operations and optimize processes as needed.
• Lead Transformation Office support communications, meeting cadences, analyses, update materials, and communications on behalf of the office.
• Maintain regular communication with Program Managers and senior stakeholders, highlight divergence, and support resolution.
• Prepare program reporting materials, including presentations, status reports, dashboards, enablement materials, working documents, and executive updates.
• Lead and facilitate program meetings, including stage-gate meetings, and document decisions, actions, and next steps.
• Develop narratives for Global Executive Board meetings, Board meetings, and other forums with Transformation Communications support.
• Coordinate with business-segment and functional subject-matter experts to provide targeted expertise across the program.
• Support change-management and communications vendor management and external-consultant coordination as required.
• Document lessons learned and contribute to the Transformation Office knowledge base.
• Support continuous improvement of project-management processes, tools, ways of working, communications, and execution discipline.
• Constructively challenge initiative teams when progress, pace, or quality is off track and help resolve roadblocks.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
• Discretionary performance bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior