Sr. Director / VP, Autonomous Vehicle & Robotics Operations

TaskUs•San Antonio, TX

21d•Remote

About The Position

TaskUs is seeking a senior operator to build and lead its Autonomous Vehicle and Robotics Operations business. The role owns end-to-end delivery for leading autonomous vehicle and robotics customers, spanning perception data labeling and scenario QA, remote assistance, teleoperation, fleet support, and incident response. The leader will establish the operating model, develop the leadership bench, and be accountable for client outcomes, quality, safety, and P&L. The position leads multi-site, multi-client programs and a global organization across onshore, nearshore, and offshore locations. It partners with strategic customers and internal Sales, Solutions, Strategy, Product, Engineering, and Security teams to scale safe, high-quality operations and grow the business. The role is remote-flex in the United States, with San Antonio, Texas preferred, and requires 25–35% travel.

Requirements

12+ years of operations leadership; 15+ years for the Vice President level.
5+ years in autonomous vehicles, robotics, mobility, logistics automation, or other safety-critical, technology-driven operations.
Direct experience running remote assistance, teleoperation, fleet operations, or AV/robotics data operations.
A proven record of scaling operations from pilot to commercial deployment, with measurable improvements in safety, quality, cost, and throughput.
P&L ownership of a business of $50M+; more for the Vice President level, with strong command of pricing, workforce planning, and unit economics.
Experience leading large, distributed workforces of 500+ across multiple sites and geographies, including 24/7 shift operations.
Working knowledge of safety frameworks, incident response, and regulatory environments for autonomous systems.
Executive presence with technical customers and ability to engage credibly with engineering, safety, and product leaders.
Data-driven leadership style and fluency in operational metrics, SLAs, and continuous improvement.
Bachelor's degree required.
Willingness to travel 25–35%.

Nice To Haves

MBA or advanced technical degree.
Familiarity with AV and robotics data pipelines, including sensor data (LiDAR, camera, radar), HD maps, scenario libraries, simulation, and labeling tools.
Experience with humanoid, warehouse, or last-mile delivery robotics operations.
Background in BPO or managed services, including client transitions, vendor management, and global delivery.
Experience with M&A integration or building a new business line inside a larger enterprise.
Lean/Six Sigma experience.

Responsibilities

Own end-to-end delivery and P&L for multi-site, multi-client AV and robotics programs, including revenue growth, gross margin, utilization, and client satisfaction.
Design scalable, 24/7 workflows for remote assistance, teleoperation, fleet and depot support, data collection, annotation, simulation and scenario review, and edge-case triage.
Establish safety-case-aligned processes, incident management, root-cause analysis, and audit readiness.
Serve as executive sponsor for strategic AV and robotics accounts; lead QBRs, shape roadmaps, and translate evolving ODD, model, and fleet requirements into staffing, tooling, and process plans.
Recruit, train, and certify remote operators, fleet technicians, annotators, QA leads, and program managers; establish career paths, competency frameworks, and fatigue and wellness standards for safety-critical roles.
Use automation, ML-assisted labeling, tooling, and analytics to improve cost per task, latency, and accuracy; collaborate with Product, Engineering, and Security on platforms and integrations.
Partner with Sales, Solutions, and Strategy to develop new offerings, pricing models, and go-to-market plans.
Ensure data security, privacy, and regulatory compliance across jurisdictions, and maintain business continuity and surge capacity plans.
Lead a global team of directors, program leaders, and site leads across onshore, nearshore, and offshore locations.