Senior Director, UX Strategy

Broadridge•New York, NY

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking a Senior Director of UX Strategy, a senior leadership role responsible for defining, advancing, and governing the end-to-end experience strategy for the Client Experience. This leader will establish a clear experience vision, translate client insight into prioritized strategic initiatives, and lead the teams responsible for delivering high-quality, consistent, and measurable client experiences. Partnering closely with Product, Technology, Operations, and Business leaders, the Senior Director will ensure that experience investments align with client needs, business priorities, and long-term product strategy. The role requires a strategic, client-centered leader who can balance persona-specific needs with shared platform opportunities while building strong, high-performing UX teams.

Requirements

Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred.
12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline.
5+ years of people leadership experience, including leading and developing multidisciplinary UX, research, content, or design teams.
Demonstrated success developing and executing enterprise-scale experience strategies across complex products, platforms, or client journeys.
Strong understanding of UX research, interaction design, information architecture, content strategy, accessibility, analytics, and design systems.
Experience working in matrixed organizations and influencing senior stakeholders across Product, Technology, Operations, and Commercial functions.
Proven ability to connect client experience improvements to measurable business outcomes, including adoption, retention, efficiency, or revenue growth.
Exceptional communication, facilitation, storytelling, and executive presentation skills.
Ability to manage competing priorities, make thoughtful trade-off decisions, and build alignment in a complex environment.

Nice To Haves

Experience in financial services, fintech, regulated industries, or enterprise software.
Experience leading UX transformation, operating-model design, or design maturity initiatives.
Familiarity with agile product delivery, portfolio planning, and outcome-based measurement frameworks.
Experience establishing or scaling design systems, research operations, or experience governance models.

Responsibilities

Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas.
Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth.
Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight.
Establish a cohesive experience portfolio that identifies where solutions should be tailored by persona and where shared capabilities, patterns, and workflows should be standardized.
Partner with Product and Technology leaders to translate experience strategy into actionable roadmaps, investment decisions, and delivery plans.
Advocate for client-centered prioritization, ensuring that strategic decisions are informed by evidence, business value, and measurable outcomes.
Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design-system adoption.
Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency.
Identify cross-journey dependencies, risks, and opportunities that affect the end-to-end client experience.
Communicate experience strategy, research findings, priorities, and outcomes clearly to executive stakeholders and cross-functional teams.
Foster a culture of collaboration, experimentation, accountability, and continuous improvement across the UX organization.