Digital Strategy, UX

Ampcus Inc. • Nyc, NY

8d

About The Position

Ampcus Inc. is seeking a Senior Digital Strategist with a strong background as a User Experience leader and practitioner. This individual will lead and drive large digital projects, working as an individual contributor to lead cross-functional, client-facing project teams. The role involves envisioning, documenting, and advocating for ROI-producing customer experiences, defining best-in-class human-centric experiences for top brands implementing digital experiences in AEM and Workfront. The successful candidate will have high initiative, a passion for good customer experience, and a strategic approach to balancing user needs with business objectives. Responsibilities include evolving Adobe customer experience across various customers and industries, handling strategic and practical demands of customer transformations, and understanding how context, UX, and personalization come together using data across the Adobe platform. The role requires leading sophisticated cross-functional teams, synthesizing client findings into strategic presentations, driving discovery and research for user experiences, and providing prescriptive design recommendations. Strategies and experiences will be developed for Adobe customers in areas such as user research, information architecture, front-end design, interaction design, information design, visual design, and usability testing. The role also involves leading the creation of customer engagements and strategic artifacts, and aiding the evolution of the user experience design practice through contributions to reusable design libraries and mentoring. Partnership with the AEM technical team is crucial for navigating technical challenges during development.

Requirements

• Relevant BA/BS degree in a related field or 6 years of progressive experience in diagnosing and resolving customer and user experience challenges.
• Work experience in a leading technology company, strategy consulting organization, digital agency, or marketing department.
• Strong proficiency in AEM and the flow of content management tools and workflows.
• In-depth experience within Adobe Creative Cloud or comparable User Experience Tools.
• Experience working in Agile environments.

Nice To Haves

• Adobe Marketing Cloud experience is a plus.
• Willingness to travel based on client needs, pandemic considerations are in place at Adobe.

Responsibilities

• Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.
• Synthesize client findings into presentations of strategic narratives and conclusions appropriate for all levels of client leadership.
• Drive discovery, research, and analysis for user experiences.
• Identifying and supplying prescriptive design recommendations to improve and deliver customer value.
• Develop strategies and experiences for Adobe customers in the following functional areas: user research, information architecture, front-end design, interaction design, information design, visual design, and usability testing.
• Lead the creation of customer engagements and strategic artifacts, examples: User Experience Benchmarking Report, Personas, Information Architectures, Wireframes, Customer Journey Maps, User Experience Flows, Template & Component Designs, and Prototypes.
• Aid with evolution user experience design practice by chipping in and creating reusable design library (templates, pattern, and components), cross-skill training, and mentoring team members.
• Ability to negotiate quickly through technical or other challenges during development, in deep partnership with our AEM technical team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree