Senior Director - Transportation Operations

Modivcare•Remote, TX, TX

10d•$115,300 - $145,000

About The Position

Modivcare is seeking an experienced Senior Director - Transportation Operations to lead the financial and operational performance of an assigned market portfolio, which may include a large, complex market or multiple markets and client relationships. The position oversees transportation operations, provider network performance, client relationships, compliance, and market financial results. The Senior Director translates enterprise strategy into operational results to improve market profitability, service reliability, and client satisfaction. The role works across teams to improve performance, optimize transportation networks, strengthen client partnerships, and identify opportunities for growth. It requires a strategic, hands-on leader able to balance financial performance, contractual commitments, provider capabilities, and member experience while leading teams through operational challenges. The role is bonus eligible based on individual and company performance. Modivcare offers a comprehensive benefits package. The physical demands include primarily seated work, extensive computer and telephone use, and occasional standing, walking, reaching, bending, and lifting up to 10 lbs. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or a related field; equivalent education and/or experience considered.
At least 10 years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.
At least 7 years of progressive leadership experience, including leading leaders and complex or distributed teams.
Demonstrated experience leading a large, complex, or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement.
Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.
Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments.
Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.
Strong analytical and strategic judgment, including identifying root causes and emerging risks, balancing competing priorities, and translating insights into measurable action.
Executive-level communication, presentation, and relationship-management skills, with credibility to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.
Ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums.
Ability to lead through complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution.
Change and program management skills, including leading complex cross-functional initiatives from strategy through implementation, establishing milestones and accountability, managing dependencies and risks, and driving adoption and sustained results.
Strategic judgment and critical thinking to balance member experience, client commitments, operational performance, compliance, and financial sustainability.
People leadership and talent-development capability, including leading leaders, building high-performing teams, and fostering ownership and continuous improvement.

Nice To Haves

Master's degree preferred.

Responsibilities

Own market P&L and financial performance, monitor material business drivers, identify variances, and lead corrective actions to improve profitability.
Own contractual and operational performance across transportation, provider networks, member experience, reporting, and other service measures; use data and root-cause analysis to identify risks and drive sustainable remediation.
Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability to meet demand and optimize cost.
Represent Modivcare as the senior operational and business leader for assigned markets with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders, in person and virtually.
Maintain knowledge of assigned contracts, SOWs, pricing terms, performance guarantees, and regulatory requirements; ensure effective execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance exposures.
Lead market and executive performance reviews, presenting performance, financial results, risks, root causes, remediation, and forward-looking recommendations.
Identify pricing, rate adequacy, utilization, scope, and cost risks; partner across functions to improve market economics through repricing, network optimization, mode strategy, process improvement, and technology.
Support RFPs, contract negotiations, amendments, renewals, expansions, and other growth opportunities with market-specific operational, financial, and client insight.
Lead market implementation and de-implementation, ensuring effective transition from sales and contracting, cross-functional handoffs, operational readiness, and continuity of client relationships and service delivery.
Lead through a matrixed operating model, mobilizing enterprise functions and establishing ownership, priorities, timelines, and escalation paths to deliver market outcomes.
Translate enterprise priorities into market execution and drive continuous improvement in service, cost, compliance, and client outcomes.
Determine organizational structure, staffing, and resource allocation to achieve market, client, financial, and operational objectives.
Lead and develop market leadership teams, setting clear performance expectations and accountability for individual, team, and market outcomes.
Build leadership capability and succession depth while fostering ownership, accountability, collaboration, and continuous improvement.
Lead organizational and change-management efforts to improve performance, strengthen execution, and support evolving business needs.
Partner with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and other talent-management processes.