Senior Director, Transportation Operations

Modivcare•Remote, MI, MI

4d•$115,300 - $145,000

About The Position

Modivcare is seeking an experienced Senior Director of Transportation Operations to lead the financial and operational performance of an assigned market portfolio, which may include a large, complex market or multiple markets and client relationships. The role oversees transportation operations, provider network performance, client relationships, compliance, and market financial results. It translates enterprise strategy into operational results to improve market profitability, service reliability, and client satisfaction, while optimizing transportation networks, strengthening client partnerships, and identifying growth opportunities. The Senior Director owns market P&L and contractual and operational performance; directs provider capacity, network development, rates, and service reliability; and represents Modivcare with clients, state agencies, regulators, providers, and other external stakeholders. The role leads market performance reviews, supports contract and growth activities, and ensures effective market implementations and transitions. It operates across a matrixed organization, mobilizing enterprise functions to achieve market objectives. The position also determines staffing and resource needs, leads and develops market leadership teams, establishes accountability, builds succession depth, and partners with Human Resources on talent-management processes. The ideal candidate is a strategic, hands-on leader with strong financial acumen, executive presence, and experience managing complex healthcare or transportation operations.

Requirements

Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or a related field; equivalent education and/or experience is considered.
10 or more years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.
7 or more years of progressive leadership experience, including leading leaders and complex or distributed teams.
Demonstrated experience leading a large, complex, or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client or stakeholder engagement.
Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.
Deep understanding of NEMT, healthcare operations, Medicaid or managed care, provider networks, and complex regulatory and contractual environments.
Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.
Strong analytical and strategic judgment, including identifying root causes and emerging risks, balancing competing priorities, and translating insights into measurable action.
Executive-level communication, presentation, and relationship-management skills, with the credibility to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.
Ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums.
Ability to lead in complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution.
Demonstrated change and program management skills, including leading cross-functional initiatives from strategy through implementation, establishing milestones and accountability, managing dependencies and risks, and sustaining adoption and results.
Strong strategic judgment and critical thinking to balance member experience, client commitments, operational performance, compliance, and financial sustainability.
Strong people leadership and talent-development capability, including leading leaders, building high-performing teams, and fostering ownership and continuous improvement.

Nice To Haves

Master's degree preferred.

Responsibilities

Own market P&L and financial performance, monitor material business drivers, identify variances, and lead corrective actions to improve profitability.
Own contractual and operational performance across transportation, provider networks, member experience, reporting, and other service measures; use data and root-cause analysis to address risks.
Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability.
Represent Modivcare as the senior operational and business leader for assigned markets with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders.
Maintain knowledge of assigned contracts, SOWs, pricing terms, performance guarantees, and regulatory requirements; ensure effective execution and resolution of contractual, compliance, audit, and performance exposures.
Lead market and executive performance reviews, presenting performance, financial results, risks, root causes, remediation, and recommendations.
Identify pricing, rate adequacy, utilization, scope, and cost risks; partner across functions to improve market economics through repricing, network optimization, mode strategy, process improvement, and technology.
Support RFPs, contract negotiations, amendments, renewals, expansions, and other growth opportunities with market-specific operational, financial, and client insight.
Lead market implementation and de-implementation, ensuring cross-functional handoffs, operational readiness, and continuity of client relationships and service delivery.
Lead through a matrixed operating model, establishing ownership, priorities, timelines, and escalation paths across enterprise functions.
Translate enterprise priorities into market execution and drive continuous improvement in service, cost, compliance, and client outcomes.
Determine organizational structure, staffing, and resource allocation to meet market, client, financial, and operational objectives.
Lead and develop market leadership teams, establish performance expectations, and hold individuals and teams accountable for outcomes.
Build leadership capability and succession depth while fostering ownership, accountability, collaboration, and continuous improvement.
Lead organizational and change-management efforts to improve performance, strengthen execution, and support evolving business needs.
Partner with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and other talent-management processes.