Senior Director, Technical Services

U.S. Renal Care

9h•Hybrid

About The Position

The Senior Director of Technical Services provides regional leadership and drives consistent execution of technical services strategy across multiple markets. This role is responsible for translating organizational priorities into operational plans that improve performance, ensure regulatory readiness, and standardize best practices ensuring dialysis equipment, water systems, and facility infrastructure are safe, reliable, and compliant with all regulatory and company standards. The Senior Director leads through regional technical leaders, focusing on performance optimization, cross-functional alignment, and scalable processes that enhance reliability, efficiency, and team effectiveness.

Requirements

Bachelor's degree in a related field (or equivalent combination of education and experience)
Minimum of 4+ years of technical leadership experience, including multi-site oversight
Prior experience as a Technical Director or similar leadership role
Strong knowledge of dialysis equipment, water systems, and regulatory standards
Valid driver's license with ability to travel frequently

Nice To Haves

Demonstrated leadership and team development capabilities
Strong analytical and problem-solving skills
Effective communication and stakeholder management skills
Ability to manage multiple priorities across diverse locations
Experience developing policies, procedures, and performance metrics

Responsibilities

Lead day-to-day technical operations across assigned regions to ensure safe, efficient, and reliable clinic performance
Oversee maintenance, repair, and lifecycle management of dialysis equipment, water systems, and facility infrastructure
Analyze field data and performance trends to identify opportunities for improvement and implement solutions
Ensure effective utilization of resources, including labor, inventory, and vendor services
Support consistent execution of technical standards, policies, and procedures
Prioritize patient safety at all times
Monitor and improve key performance indicators related to equipment uptime, cost, and service quality
Identify maintenance trends and implement strategies to reduce downtime and extend asset life
Drive process improvements that enhance operational efficiency and service delivery
Develop and implement quality and productivity measures
Ensure all clinics maintain compliance with company policy, manufacturer standards, AAMI guidelines, and regulatory requirements
Coordinate efforts to maintain state licensure and federal certification readiness
Partner with regional and corporate teams to address audit findings and implement corrective actions
Maintain current knowledge of regulatory requirements and industry standards
Provide direction and oversight to technical programs, including preventative maintenance and safety initiatives
Support development and implementation of technical policies, procedures, and best practices
Ensure a safe and compliant environment for patients and team members
Promote adherence to safety standards, including OSHA requirements
Build strong working relationships with clinical leaders, administrators, and corporate partners
Communicate performance, risks, and priorities effectively across stakeholders
Support cross-functional initiatives, including clinic openings, transitions, and operational improvements
Foster a culture of service excellence and responsiveness
Effectively collaborate with operations, construction team, clinical services, and other stakeholders to maintain a safe and appropriate physical plant
Lead, coach, and develop regional technical leaders and team members
Ensure team members meet qualifications and perform within scope of role and regulatory requirements
Partner with Human Resources on recruitment, performance management, and employee relations
Promote a culture of accountability, engagement, and continuous development
Establish clear expectations and hold team members accountable for results