Director, Technical Services

U.S. Renal Care

10h•Onsite

About The Position

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Director of Technical Services leads the execution of technical operations within an assigned region. This role is responsible for ensuring dialysis equipment, water systems, and facility infrastructure are safe, reliable, and compliant with all regulatory and company standards. The Director focuses on operational performance, team leadership, and day-to-day execution--partnering closely with clinic and regional leaders to maintain high-quality technical services, minimize downtime, and support consistent patient care delivery.

Requirements

Bachelor's degree in biomedical technology, business, or related field (or equivalent combination of education and experience)
2--5 years of technical management experience in a multi-site healthcare environment
Strong knowledge of dialysis equipment, water systems, and applicable regulations
Valid driver's license with ability to travel extensively

Nice To Haves

Proven leadership and team development capabilities
Strong financial and operational acumen
Excellent problem-solving and analytical skills
Effective communication and stakeholder management skills

Responsibilities

Lead technical operations across assigned clinics to achieve financial, operational, and growth objectives
Drive integration of technical services for acquisitions and support new clinic development (de novos)
Manage budgets, labor, and vendor performance to optimize cost and resource utilization
Analyze maintenance trends and implement strategies to reduce downtime and extend equipment life
Partner with leadership to meet monthly, quarterly, and annual performance targets
Ensure all equipment and water systems meet company policy, manufacturer standards, AAMI guidelines, and regulatory requirements
Establish and monitor key performance indicators for quality, safety, and productivity
Develop and implement standardized processes to ensure consistent regulatory compliance
Oversee preventative maintenance programs and technical policies
Prioritize patient safety at all times
Maintain current knowledge of applicable federal, state, and local regulations
Ensure all clinics consistently meet certification and regulatory requirements
Lead audit readiness and response efforts, including corrective action planning and follow-up
Partner with Area Biomedical Managers to address deficiencies and sustain compliance
Ensure safe, functional, and compliant physical environments across all facilities
Oversee major equipment repairs, capital projects, and facility improvements
Maintain appropriate inventory levels and ensure proper use of supplies
Promote and enforce safety practices, including OSHA standards and PPE usage
Build strong partnerships with clinic administrators, regional leadership, and corporate teams
Communicate operational performance, risks, and priorities effectively across stakeholders
Manage vendor relationships and service contracts to ensure timely and effective support
Promote a culture of service excellence and responsiveness
Lead, coach, and develop Area Biomedical Managers and technical teams
Ensure team members meet qualifications and perform within scope of practice and policy
Partner with HR on recruitment, performance management, and employee relations
Foster a culture of accountability, teamwork, and continuous improvement
Effectively collaborate with operations, construction team, clinical services, and other stakeholders to maintain a safe and appropriate physical plant