Senior Director, Technical Program Management

Oracle•United States,

About The Position

The Senior Director, Technical Program Management provides strategic oversight and direction for technical programs, products, services, and large-scale initiatives. The role leads global program execution, resource and demand forecasting, risk management, governance, process improvement, and stakeholder engagement, ensuring programs align with business objectives, customer commitments, service-level agreements, and organizational priorities. The position guides teams through program planning and delivery, including scope, dependencies, timelines, milestones, budgets where applicable, funding, and resource allocation. It establishes program standards, governance, documentation, measurement methods, and communication strategies; directs responses to critical security and operational escalations; and promotes reliable, resilient, scalable, available, and secure solutions. The role also shapes global strategies, including transitions to Oracle Cloud infrastructure, and oversees implementation, incident, problem, organizational change, testing, and process automation activities. The Senior Director partners with senior leaders, department leaders, internal Oracle teams worldwide, and customer counterparts. It advances data-informed decision-making, continuous learning, performance and talent development, operational excellence, and adoption of improved processes and systems.

Responsibilities

Oversee product and service delivery and ensure compliance with third-party, security, export, accessibility, and legal requirements.
Use technical expertise to assess feasibility, identify risks and dependencies, manage scope, estimate timelines, define testing needs, and determine appropriate resources.
Lead strategic responses to critical security escalations, coordinate access to information, communicate risks and mitigation options to executives, and guide resolution.
Forecast program demand, funding, and resource needs, collaborating with stakeholders to validate forecasts and optimize allocation.
Drive continuous evolution of products, services, processes, and methodologies to improve reliability, resilience, scalability, availability, security, and operational efficiency.
Set strategic priorities and plans for maintenance and ad-hoc maintenance activities.
Define global product strategies, including transitions to Oracle Cloud infrastructure, and establish delivery standards aligned with Oracle best practices.
Lead global initiatives through implementation, incident, problem, organizational change, and process automation activities.
Oversee program scope, milestones, objectives, plans, deliverables, and budgets where applicable, coordinating teams to achieve successful delivery.
Develop and refine KPIs and measurement methods to monitor and optimize performance against scope, timelines, quality, and other goals.
Set strategies for program governance, documentation, communication, change management, and alignment with business priorities and senior leadership.
Oversee program staff and global teams, addressing workflow barriers, risks, issues, conflicts, and alignment with SLAs and productivity targets.
Develop and execute risk mitigation strategies across teams, departments, and senior leadership.
Oversee cost, benefit, and ROI analyses and guide technical resource investments, solution delivery, adoption, and business transformation.
Direct testing, implementation, and optimization of initiatives and solutions, embedding best practices and data-driven decision-making.
Lead cross-functional meetings and advise department leaders and stakeholders to align priorities, improve collaboration, streamline processes, and support informed decisions.
Guide strategic plans, initiatives, and change management efforts, ensuring teams and stakeholders are aligned with and motivated by program goals.
Oversee reporting and analytics initiatives and analyze competitive, trend, and KPI information to inform program decisions.
Build strategic relationships with internal Oracle teams worldwide and customer organizations, aligning Oracle offerings and commitments with customer strategies and needs.
Develop and present strategies to mitigate risks to customer satisfaction and balance priorities, coverage, and existing Oracle commitments.
Provide strategic oversight of large-scale projects and initiatives, including delegation, prioritization, and planning for anticipated changes.
Serve as an escalation point for complex operational and technical issues; oversee root-cause analysis, innovative problem solving, and prevention of recurrence.
Promote continuous learning and monitor emerging trends, technologies, and industry standards to strengthen organizational expertise and best practices.
Set the direction and roadmap for improvement initiatives, prioritizing efforts to maximize return on investment and align with organizational goals.
Drive consistent performance management, career development, and talent development practices; partner with HR and executive leadership on talent strategy and resource balancing.